Customer Service Relations
Resume:
CINDY ARNOLD
SKILLS
• Customer Service
• Cash Handling
• Customer service excellence
• Patience and Empathy
• Customer Assistance
• Work Ethic and Integrity
• Time management skills
• Cash handling and management
• Money Handling
• Customer Relations
Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. WORK HISTORY
March 2024 - June 2024
Cashier Franciscan Health Indianapolis, Mooresville August 2023 - June 2024
Patient Financial Counselor Franciscan Health Indianapolis, Mooresville,indiana
• Welcomed customers and helped determine their needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
•
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
•
• Built relationships with customers to encourage repeat business. Resolved customer complaints professionally, leading to improved customer relations and loyalty.
•
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
•
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
•
Assisted customers with returns, refunds and resolving transaction issues.
•
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
•
Worked closely with shift manager to solve problems and handle customer concerns.
•
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
•
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
•
Performed cash, card and check transactions to complete customer purchases.
•
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
•
Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
•
CONTACT
Indianapolis, IN 46254
***********@******.***
March 2022 - July 2023
Customer Service Representative R1 Rcm, Indianapolis, Indiana March 2018 - June 2022
Customer Service Team Lead St Vincent's University Hospital, Indianapolis
Educated patients on available financial assistance programs, guiding them through application processes when needed.
•
Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
•
Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
•
Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
•
Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
•
Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
•
Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
•
Enhanced team performance through regular trainings on best practices in patient financial counseling and related topics.
•
Streamlined insurance verification processes for increased efficiency and reduced errors.
•
Negotiated payment plans with patients, maintaining a high rate of successful payments.
•
Verified patient insurance eligibility and entered patient information into system.
•
• Engaged with patients to provide critical information.
• Provided excellent customer service to patients and medical staff. Processed payments using cash and credit cards, maintaining accurate records of transactions.
•
• Resolved customer complaints using established follow-up procedures. Handled customer inquiries and suggestions courteously and professionally.
•
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
•
Answered customer telephone calls promptly to avoid on-hold wait times.
•
• Answered constant flow of customer calls with minimal wait times. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
•
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•
• Updated account information to maintain customer records. Resolved customer service issues using company processes and policies and provided updates to customers.
•
Escalated issues to proper supervisors when standard processes were not effective.
•
Reduced average handle time through effective communication training and improved knowledge of products/services offered.
•
Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
•
Implemented feedback tracking system to identify areas of improvement and adjust team strategies accordingly.
•
January 2010 - March 2018
Customer Service Representative St Vincent's University Hospital, Indianapolis
March 2008 - September 2008
Admissions Representative Methodist Hospital Of Indiana, Indianapolis, Indiana
Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
•
Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
•
Coached new team members on service techniques and provided scoring through quality assurance program.
•
Maintained high employee retention rates by fostering a positive work environment and supporting professional development opportunities.
•
Handled customer inquiries and suggestions courteously and professionally.
•
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
•
Answered customer telephone calls promptly to avoid on-hold wait times.
•
• Answered constant flow of customer calls with minimal wait times. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
•
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
•
• Updated account information to maintain customer records. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
•
Participated in team meetings and training sessions to stay informed about product updates and changes.
•
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
•
Tracked customer service cases and updated service software with customer information.
•
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
•
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
•
Streamlined call center processes for improved efficiency and reduced wait times.
•
Educated customers about billing, payment processing and support policies and procedures.
•
• Investigated and resolved customer inquiries and complaints quickly. Confirmed patient demographics and updated practice management software for accuracy.
•
Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
•
Operated standard office software applications to compile data and prepare information and correspondence.
•
Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
•
Coordinated with staff to process [Type] paperwork and direct to appropriate departments.
•
January 1993 - March 2008
Patient Financial Counselor Methodist Hospital Healthcare System, Indianapolis, Indiana
Used [Software] to record and organize patient insurance and medical information.
•
Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
•
Educated patients on available financial assistance programs, guiding them through application processes when needed.
•
Assisted in the development of new policies and procedures to improve overall patient financial experience.
•
Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
•
Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
•
Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
•
Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
•
Enhanced team performance through regular trainings on best practices in patient financial counseling and related topics.
•
Streamlined insurance verification processes for increased efficiency and reduced errors.
•
Negotiated payment plans with patients, maintaining a high rate of successful payments.
•
Verified patient insurance eligibility and entered patient information into system.
•
• Provided excellent customer service to patients and medical staff. Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
•
EDUCATION
August 1977
Associate of Arts Medical Office Management
Professional Careers Institute, Inc. - Indianapoli, Indianapolis, Indiana
Contact this candidate