Housing Specialist Case Management
Resume:
Latoya Smith
Orange Park,FL
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Housing Specialist Assistance
City of VA Beach
November 2022 to January 2023
• Assess housing barriers of individuals experiencing homelessness to determine service needs
• Develop housing procurements and self-sufficiency case management plan with client
• Intake interview to determine client needs, goals and eligibility
• Provide information and referral assistance regarding available support from appropriate social service agencies and/or community program
• Collect and report program data, including but not limited to HMIS reporting and funders' required data.
• Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed
• Create and maintain consistent communication channels, both verbal and written, between several parties. Tenant, landlord referral sources, collaborating agencies, debtor and creditors Housing Specialist I / Locator
City of VA Beach
July 2020 to January 2023
• Manages client data bases and coordinates appointments pertaining to housing for clients.
• Oversees day to day operations of housing location for TBRA and voucher programs
• Markets various housing voucher programs to community partners and landlords
• Engages landlords and community partners to participate with voucher programs
• Mediates and Facilitates conversations between property owners and clients
• Housing search, performs direct client services, compiles related documentation and supportive services to promote participants' self sufficiency
• Demonstrate organizational leadership.
• Handle referral assistance to families during crisis.
• Cultivate relationships within the housing unit and to outside partners for wrap around supportive services.
Assistant Living
Home Health
August 2015 to Present
Certified Nursing Aide
• Assisted with ADLs: proficient lifting positioning and transport residents
• Helped with feeding, bathing, clothing per-care, Cather-care, light housekeeping, urine and blood sample testing, range of motion.
• CPR certified First Aide certified
Executive Assistant
Creative Systems Endeavors
July 2019 to July 2020
• Managed staff
• Scheduled, prepared, and developed presentations
• Worked closely with the Chief Executive Officer (CEO) establishing new clients
• Conducted on-boarding for new hires
Sales and Services Advisor
Select Automotive
August 2016 to August 2018
Assisted dealership owners with day-to-day operations
• Advised customers about warranty protections and potential cost savings. Answered questions about service outcomes.
• Consulted with Mechanics about necessary repairs and possible alternatives to expensive work. Provided Customers with necessary problem/solution information.
• Managed and oversaw the Service Center's work flow and scheduling. Called customers to inform them of changes in service or let them know their vehicle is ready for pick up. 252-***-**** *******@*****.***
Administration Support Specialist
BAE Norfolk
November 2013 to June 2015
• Provided administrative support to ensure efficient operations of the office Supported management and employees through a variety of task related to organization and communication
• Received and issued for varieties of ship material/data entry Assistant Property Manager Coordinator
GMG Management
January 2015 to January 2015
• Provided administrative support to ensure efficient operations of the office
• Supported management and employees through a variety of task related to organization and communication Processed and managed work orders
• Managed receptionist and administrative areas
• Maintained and organized office documents
• QuickBooks, Excel, Microsoft Costpoint HMIS
• Trains, manages, and coordinates day to day operations Education
Diploma in Massage Therapy
Medical Careers Institute, College of Health Science of ECPI University - Newport News, VA February 2022
Bachelor in Human Services
Tidewater Community College - Virginia Beach, VA
August 2016 to December 2018
Skills
• Communication Organization/Creativity
• Computer Analyst Flexibility
• Collaboration Emotional Intelligence
• Problem Solving Critical Thinking
• Leadership Demonstrate Teamwork
Certifications and Licenses
CPR Certification
Driver's License
First Aid Certification
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