Customer Service Support
Resume:
Cara Morris
Georgia
********.**@*****.***
https://www.linkedin.com/in/niki-morris-a1b26115b/
Objective:
Dedicated and customer-focused professional with a proven track record in delivering exceptional service and building strong client relationships. Seeking to leverage years of experience in customer service and support roles to contribute to a dynamic team.
Professional Experience:
Customer Service Representative
DonorSearch, Marriottsville, MD
5/2024 - 6/2024
Provided outstanding customer service by addressing inquiries and resolving issues promptly and courteously.
Assisted clients in navigating products and services, ensuring satisfaction and retention.
Managed high call volumes while maintaining quality standards.
Customer Support Specialist
Edge, Elk Grove, CA
2/2024 - 5/2024
Delivered proactive customer support via phone, email, and chat.
Resolved technical and service-related issues, ensuring a positive customer experience.
Maintained accurate records of customer interactions and feedback in HubSpot.
Customer Relations Specialist
Hasura, San Francisco, CA
10/2022 - 9/2023
Cultivated strong relationships with customers through effective communication and problem-solving skills.
Handled escalated customer issues with empathy and professionalism, ensuring resolutions that exceeded expectations.
Collaborated cross-functionally to improve customer satisfaction metrics.
Customer Service Associate
Canvs AI, New York, NY
5/2021 - 8/2022
Provided comprehensive product support and assistance to customers in the marketing and data industries.
Successfully resolved customer inquiries and complaints, achieving high customer satisfaction ratings.
Utilized CRM tools (HubSpot, Salesforce) to track customer interactions and maintain accurate records.
Customer Support Representative
E2open, Atlanta, GA
7/2020 - 3/2021
Supported enterprise customers in navigating supply chain solutions, ensuring smooth operations and customer satisfaction.
Managed customer inquiries and issues through to resolution, maintaining a high level of service.
Collaborated with cross-functional teams to optimize customer support processes.
Skills:
Excellent communication skills demonstrated in customer interactions.
Strong problem-solving abilities to resolve customer issues effectively.
Proficient in CRM tools (HubSpot, Salesforce) and customer support platforms.
Ability to handle high-pressure situations and manage customer expectations.
Education:
Esthetician, Phlebotomy, West Georgia Technical College, LaGrange GA 2025-2017
Highschool diploma, GPA 3.4, East Coweta Highschool, 2010
References: Available upon request.
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