Customer Service Relations
Resume:
LARRY
SPONTANEO
**************@*****.***
Jamestown, NY 14701
Bold Profile
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
PROFESSIONAL SUMMARY
Chautauqua County Humane Society - Senior Manager
Jamestown, NY • 02/2017 - 03/2024
PetSmart - Assistant Manager
Lakewood, NY • 09/2010 - 11/2016
WORK HISTORY
Managed and motivated employees to be productive and engaged in work.
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Defined clear targets and objectives and communicated to other team members.
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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication.
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Planned and budgeted accurately to provide business with resources needed to operate smoothly.
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Successfully managed budgets and allocated resources to maximize productivity and profitability.
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Worked with many different organizations to help th community in different ways by working with people in need and disabilities to make them feel important.
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Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
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Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
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Maintained clean, safe, and organized store environment to enhance customer experience.
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Implemented staff training programs, enhancing product knowledge and improving customer service skills.
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Facilitated clear communication between employees and upper management through regular meetings and updates.
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• Streamlined store operations for increased efficiency, implementing Talent Development
Strategic Planning
Reporting oversight
Resource Allocation
Budget Oversight
Partnership Development
Market Analysis
Material Processing
Property storage management
Budget Administration
Organizational improvement
Operations Management
Decision-Making
Issue Resolution
Team Building and Leadership
Positive and Constructive
Feedback
Leading Team Meetings
Problem-Solving
Records Management
Performance Evaluations
Complaint resolution
Policy Enforcement
Time Management
SKILLS
Customer Service
Quality Assurance
MS Office
Employee Scheduling
Turnover Minimization
Customer Relationship
Management (CRM)
Customer Relations
Data Entry
Budget Management
Problem-solving aptitude
Attention to Detail
Multitasking Abilities
Frewsburg Junior-Senior High
School
Frewsburg, NY
High School Diploma
EDUCATION
• Honor Roll
• Major was Business
new processes and procedures.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
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Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
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Increased sales through effective merchandising strategies and targeted promotions.
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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
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Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
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Conducted employee performance evaluations, providing constructive feedback for growth and development.
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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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Created employee schedules to align coverage with forecasted demands.
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