Information Technology Support Analyst

AMIT GOKHALE

**** ******* ******** *****

Marietta, GA 30062

Cellular: 404-***-****

Email: *************@*****.***

SUMMARY

Experienced professional with over 17 years of expertise in technology, public education, and office management seeking a position as a Field Technician (Desk Side) Support Analyst. Adept at leveraging a comprehensive skill set to effectively address technology challenges and drive organizational success.

EDUCATION

Master of Information Technology, Information Security, Kennesaw State University, GPA 3.66, (May 2024)

Master of Arts in Teaching, Augusta State University, GPA 3.8, (2011)

Bachelor of Science, Policy Studies, Georgia State University (2005)

CERTIFICATIONS

Information Technology Foundations, Kennesaw State University (2023)

Google Cyber Security Certification (2024)

Information Security, Kennesaw State University (2024)

CompTIA Network+ (Completion Pending, July 2024)

CompTIA Security+ (Completion Pending, September 2024)

PROFESSIONAL EXPERIENCE

Special Education Department Chair/Special Education Teacher

J.E. Edmonds Elementary School, Forest Park, GA (2019 – 2022)

Led a team of 8 educators, ensuring 100% compliance with federal regulations for 65 students with disabilities.

Integrated instructional technology, enhancing student development and operational efficiency.

Collaborated with school leadership to implement district-level strategic initiatives.

Supported curriculum mapping and scheduling for a school population of 450 students.

Special Education Teacher

J.E. Edmonds Elementary School, Forest Park, GA (2015 - 2019)

Developed and executed Individualized Educational Plans (IEPs) for 20 students, achieving 100% deadline completion.

Utilized technology for data analysis and instructional modifications, resulting in student achievement growth.

Organized stakeholders to leverage resources for student support.

Pre-K Lead Teacher

Tiny Treasurers Early Childhood Development, Hampton, GA (2011 – 2015)

Created engaging lesson plans for 22 students, using technology for progress monitoring and parent communication.

Designed a developmentally appropriate learning environment, while also collaborating with a cross functional team on curriculum mapping and instructional design.

Office Manager

Micro-Structural Consulting (Incorporated), Atlanta, GA (2005 – 2009)

Managed central office operations with an annual revenue stream of $1.3 million.

Handled accounts payable/receivable, customer service, and executive administrative duties.

TECHNICAL SKILLS

Networking & Systems Administration:

LAN/WAN/VLAN, Linux, Windows Configuration, Wireshark, Nmap, NetSpot, OpenVPN

Wireless Security:

WPA2/WPA3, MAC Filtering, Secure Authentication

Web Development & Database/Programming:

HTML, CSS, PHP, Node.js, Java Script, SQL, Python

Security:

Snort, Suricata, Zeek, Security Onion

Software Development & Methodologies:

SDLC, ITIL, Agile, RAD, Waterfall, Jira

Tools & Platforms:

Salesforce, Suite CRM, Microsoft Office, G Suite, SharePoint, Microsoft Teams, Slack, VMware, VirtualBox, Windows OS, Linux

PROFESSIONAL SKILLS

Communication, Problem Solving, Collaboration, Time Management, Customer Service, Adaptability, Attention to Detail

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