Front Desk Customer Service
Resume:
Alvin Mauricio Morales
Hillsborough, New jersey 08844
*******.************@****.***
Overview
Professional experience working in a fast-paced environment demanding strong organizational, technical and interpersonal skills. High trustworthy, ethical, knowledge and organized professional experience managing data, Scheduling and billing through various software. Committed to superior customer service. Confident and poised in interactions with individuals at all levels, streamline the efficiency of a Family-Friendly clinic like Legacy Community Health Care Clinic. Experience
CHRIS PIZZA FAMILY RESTAURANT. January 2015 – Present Store Manager
• Directs, coordinate and participate in all aspects of operations of operations of restaurant. This include but is not limited to business record keeping, daily food operation, ordering/purchasing supplies.
• Prepares and administers all aspects od daily scheduling and oversight of employees in order to promote a team environment that operates efficiently.
• Performs.
Front desk medical receptionist
Meraki Kids CR
2012 – 2013 / Naranjo, Costa Rican
• Answered up to 20 phone calls and 30+ emails messages daily.
• Designed and type content for postcards advertising and quarterly newsletters type 80 words per minute.
• Ensure 100% client confidentiality by encrypting digitals files, shredding old paperwork, and keeping file boxes locked.
• Filed patients’ data for physicians and update patients’ records.
• Cleaned and sanitized waiting area and front desk every hour. Increasing patient satisfaction scores by 30%
Office Assistant
Physical Therapist
2013 – 2014/ Alajuela, Costa Rica
• Conducted office inventory and reordered office, breakroom and medical supplies 3 times a year
• Responding to patient’s phone call and emails within 24 hours
• Contacted pharmacies regarding authorizations and refills and called patients to explain physician notes and test results.
• Utilized software to schedule and manage patients. Office Manager
USA Brothers INC March 2015 - July 2019
• Responsible for the monitoring of all facets of daily operations with customers
• Staff management and recruitment, cost budget management, and investment management
• Responsible of management off all financials including receivable, accounts payable, payroll, state and federal tax filings
EDUCATION:
2012 - UCIMED, (University of Medical Sciences Costa Rica), Physical Therapist, Costa Rica. 2013 – University, Cyber U (High-Tech Training Center) Graphic Design, Costa Rica. 2015 – UCEDA Institute (Second Language, English).
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