Account Manager Customer Experience
Resume:
ROFESSIONAL
KILLS
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FLOYD ADAMS
***** ******** *********, ******, ** 80010
Home: 720-***-**** - ************@*****.***
SUMMARY
Service Professional excelling at customer satisfaction and retention. Pre and post-sales support
specialist. Flexible and hardworking in deadline-driven environments. Additionally customer
service driven.
Creative problem solver Trusted key holder
Exceptional communication skills Shipping and receiving professional
MS Windows proficient Multi-line phone talent
Strong client relations Strategic sales knowledge
Training development aptitude POS systems expert
Quick learner
ISTORY
Current ACCOUNT MANAGER
TGS MANAGEMENT –1710 17TH STREET, CO
Answered an average of 85 to 100 calls. And 150 emails per day by addressing customer
inquiries, solving problems and providing new product information.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on
a daily basis.
Conducted weekly walk-throughs with the manager to discuss interior visual displays,
including store window presentation.
01/2014 ACCOUNT MANAGER / CUSTOMER SERVICE
BANDIT – 4799 DAHLIA STREET, CO
Communicated with vendors regarding back order availability, future inventory and special
orders.
Provided an elevated customer experience to generate a loyal customers.
Answered product questions with up-to-date knowledge of sales and store promotions.
Handled daily heavy flow of paperwork and cooperated with the accounting departments
on invoicing and shipping problems.
Effectively communicated with and supported sales, marketing and administrative teams on
a daily basis.
Routinely answered customer questions regarding merchandise and pricing.
Recommended alternative items if product was out of stock.
06/2010LOAN PROCESSOR
CITI FINACIAL –310 DRY CREEK DRIVE, CO
Set up and explained new membership contracts.
Provided an elevated customer experience to generate loans
Effectively communicated with and supported sales, marketing and administrative teams on
a daily basis.
Handled daily heavy flow of paperwork and cooperated with the accounting departments
on invoicing and final loan %
Developed reputation as an efficient loan service provider with high levels of accuracy.
EDUCATION
1989
Investigated and resolved customer inquiries and complaints in a timely and empathetic
manner.
Associate of Applied Science: BUSINESS CAREERS
THE BOYD SCHOOL BUSINESS CAREERS - ONE CHATHAM CENTER, PA
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