Patient Account Customer Service
Resume:
Doris D Smith
Duluth, MN
*********@*****.***
Objective:
Experience
Seeking a position as a customer representative
City of Duluth (DWD) April,2018t To April,2023
Receptionist Essentia Health Duluth, MN
• Set up and maintained paper and electronic filing systems for records, correspondence, and other material.
• Greeted visitors and callers, handled their inquiries, and directed them to the appropriate persons according to their needs.
• Answered telephones and gave information to callers, took messages and transferred calls to appropriate individuals.
• Operated office equipment such as fax machines, copiers and phone systems, and used computers for spreadsheet, word processing, database management and other applications.
Med 3000 Tinley Park, IL
Patient Account Representative June 2005 to November 2008
• Kept accounting records and compiled information requested by customers and others handling customer accounts.
• Kept records of overpayments on customer accounts.
• Investigated incorrect billings due to charges or credits on customers' accounts, and prepared written instructions for correction.
• Successfully handled claims to keep them under 90 days due
• Arranged for debt repayment and established repayment schedules, based on customers' financial situations.
Perot Healthcare at Mt Sinai Hospital March,2003 to May, 2005 Patient Account Representative
• Located and monitored overdue accounts, using computers and a variety of automated systems.
• Arranged for debt repayment and established repayment schedules, based on customers' financial situations.
• Received payments and posted amounts paid to customer accounts.
• Operated office equipment such as fax machines, copiers and phone systems, and used computers for spreadsheet, word processing, database management and other applications.
Education:
South University Savannah, GA 2008
U-Doc Technical School South Holland, IL 2002
Certificate Medical Billing and Coding
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