Customer Service Data Entry

DAVID A. NORBECK III 215-***-**** or ***********@*****.*** 148 Thunder Circle Bensalem, PA 19020

OBJECTIVE: To obtain a position in your company where I can utilize my knowledge and skills to contribute to the success of your company as well as be in an environment where I can grow.

QUALIFICATIONS: · Successfully provided customer service with the ability to resolve problems, handle special requests and ensure customer satisfaction. · Hard worker with strong interpersonal skills, team worker who works well alone or with direct supervision and quick learner who pays close attention to detail. · Successful experience in office procedures and document management. · Punctual

EDUCATION: Philadelphia Job Corps Center Philadelphia, PA · Received Certifications in Data Entry, Office Assistant & Word Processing • Received Microsoft Office Specialist Certification in Word

Franklin Learning Center Philadelphia, PA · High School Diploma Awarded

EXPERIENCE: 04/08-Present MetroOne Loss Prevention Philadelphia, PA Security Guard/Supervisor(Full-time) • ensured that merchandise did not leave facility unpaid for; supervised other guards

06/06-07/07Crystalview Technology Philadelphia, PA Mail Clerk (Full-time) • Processed and shipped all mail; filed incoming mail by date and destination; operated x-ray machine to ensure proper security and safety; delivered mail to Department of Labor offices in a fast-paced setting.

11/05-06/06Philadelphia Job Corps Center Philadelphia, PA Business Technology Training Program (Trainee) · Organized, prioritized and planned work; used office reference handbooks; managed appointments, reservations and itinerary schedules; used the internet as a resource for office information and research; typed, managed and filed documents using alphabetical, numerical and chronological systems.

10/05-11/05Staff Management Chalfont, PA Mail Sorter (Temporary) · Processed and forwarded mail according to department in a fast-paced setting.

09/02-04/04Wawa Food Market Philadelphia, PA Shift Manager (Full-time) · Managed overnight shift, supervised employees, performed bookkeeping duties and ensured safe operation of the store; provided customer service, prepared food orders, and handled cash & credit transactions.

09/00-03/02Wow Family Fun Center Philadelphia, PA Supervisor (Full-time) · Supervised workers, performed bookkeeping duties, provided customer service, handled cash & credit transactions, prepared menu items, stocked supplies and ensured safe operation of the facility

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