Operations Manager Customer Service

TRACY WELLS

*.**********@*****.***

850-***-****

PROFILE

Diligent, demonstrated professional with over 10 years’ experience in training and operations management, well versed in improving processes and strengthening compliance intent on being a productive asset to any organization.

CORE COMPETENCIES

Customer Service Recruitment

Team Supervision & Training

REFERENCES

Kim Leiberman

Assistant General Manager

Dave and Buster’s Inc.

Panama City Beach, FL

***.*********@**************.***

Jennifer Funk

Special Events – QA and Training

Dave and Buster’s Inc.

Dallas, TX

********.****@**************.***

PROFESSIONAL EXPERIENCE

Area Operations Manager

Dave and Buster’s September 2013 – present

Perform as liaison between corporate HQ and facility. Responsibilities include talent acquisition, training and supervision; implement, develop and review policies and procedures and provide inspired leadership for the organization by promoting a company culture that encourages top performance and high morale.

Corporate Trainer

Dave and Buster’s December 2012 – September 2013 Analyzed and monitored employees to ensure efficacy of training standards. Assisted HR Department in hiring and training new employees. Implemented and developed training manual currently utilized. Promoted to Area Operations Manager position. Shift Leader

Dave and Buster’s June 2009 – September 2013

Supervised employees inclusive of assigning tasks and scheduling. Ensured customer satisfaction. Identified and trained new team members. Promoted to Corporate Trainer position.

SKILLS

Software: Microsoft Office Google Drive Kronos Symphony Highly Analytical & Communicative

EDUCATION

Broward Community College September 1991 – January 1994 Business Management

Martin Luther King Jr. High School September 1985 – May 1989

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