Customer Service Store Manager

*******@*****.******** com Phoenix, AZ Lidy +1-623-***-****

WORK HISTORY

Lyft Driver at Lyft-Phoenix

**/**** - ******* (1 months)

As a Lyft driver I provide reliable, safe transportation for passengers. Responsibilities include maintaining vehicle cleanliness, navigating efficiently, and delivering exceptional customer service. Tasks involve accepting ride requests, following GPS directions, and ensuring passenger satisfaction.

Assistant Store Manager at Family Dollar

01/2024 - Current (6 months)

Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns. Maintains a presence in the store by providing excellent customer service. Ensures a clean, well-stocked store for customers. At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures. Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store. Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts. Supports Store Manager in loss prevention efforts. Assumes certain management responsibilities in absence of Store Manager. Follows all Company policies and procedures.

Delivery Driver Customer Service at Capsule

10/2020 - 07/2022 (2 years)

Remain at the heads quarter until prescription are ready for delivery. Then on fleet app will guide you to each customer. CSR POC at VALOR GLOBAL D.E.S

11/2020 - 06/2021 (1 year)

I would take inbound outbound help assist with accounts, application, payments, resolve any issue a customer may have with their accounts. Update information.

Customer Service Representative at Best Western

01/2018 - 06/2018 (6 months)

* Providing customer service via phone, email and chat for various companies Worldwide * Account troubleshooting Updates * Billing Payments * Inbound Outbound Calls * Technical Support Independent Contractor at Amazon Flex

10/2016 - 07/2017 (1 year)

* Pick up packages fromdeliverystations, stores, and restaurants and deliver them to customers using directions from the Flexapp * Planning each route based on road and traffic conditions * Managing payments * Help us increase customer satisfaction, making sure clients depend on us for their transportation needs.

Independent Contractor at Uber Eats

07/2016 - 06/2017 (1 year)

* Pick up food from local restaurants and deliver the orders to customers. Team Lead at Cleaning Authority

03/2013 - 05/2015 (2 years)

* Supervised janitorial operations in a homes * Coordinate cleaningstaff * Checking if homes are cleaned correctly * Assigned tasks * Investigating client complaints * Ordering supplies * Creating schedules * Training employees

Data Entry Customer Service at Origami Owl

05/2012 - 03/2013 (1 year)

* Inventory * Packaging and shipping * Weighing and printing postage for packages * Data Entry Customer Service

Sandwich Artist Cashier Lead at Subway

03/2010 - 05/2012 (2 years)

* Crew member exhibits a cheerful and helpful manner while greeting guests and preparing their orders.* * Demonstrates a complete understanding of menu items and explains them to guests accurately.

* Uses Point of Sale system cash register (cashier) to record the order and compute the amount of the bill.

Collects payment from guests and makes change.

* Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.

* Prepares food neatly, according to formula, and in a timely manner.

* Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.

* Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.

* Cleans and maintains all areas of the restaurant to promote a clean image.

Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.

* Understands and adheres to all quality standards, formulas and procedures as outlined in the Subway®Operations Manual Daily Procedures.

* Maintains a professional appearance and grooming standards as outlined in the Subway® Operations Manual Daily Procedures.

* Performs light paperwork duties as assigned.

* Completed University of Subway courses as directed. EDUCATION

Graduated 1970

Driver s License

Independence High School

Graduated 2005

SKILLS

Multitasking, 20 years

Computer, 15 years

Typing, 25 years

LANGUAGES

Spanish, Bilingual

SOCIAL NETWORKS

Facebook, https://Na

Twitter, https://Na

Linkedin, https://201*****-******.doc

ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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