Administrative Assistant Customer Service
Resume:
Roberta Vasquez
Endicott, NY 13760
****************@*****.***
OBJECTIVE To secure a position with a company where I can continue my professional growth
and development.
EDUCATION
Broome Community College 2012 – 2013 Business In Pursuance
Everest Online 2010 – 2012
Business Management
SKILLS/LICENSES
Licensed Real Estate Agent
Excellent Customer Service skills
Excellent Sales Associate
Administrative Assistant
Record Maintenance/Scanning
Organized and Efficient
MS Word 2003 & 2007 and Excel
Able to multi-task using a variety of computer systems & screens simultaneously to process service orders.
Consumer-Directed Attendant Care Provider
Behavioral Analyst
Banquet Server
Child Care Provider
EMPLOYMENT West Asset Management, Endicott, NY March 2013 – Present
Collection for Trans Union
Duties
Responsible for performing a variety of collection activities for assigned clients.
Ensuring client's account status is maintained at established terms and at established credit limit while remaining consistent with West's corporate policies, procedures, and philosophies.
Participating in the activities associated with a variety of departmental projects.
Establishing and maintaining a professional relationship with internal/external customers, team members and department contacts.
Datrose Inc., Endicott, NY 2011 – 2013
Imaging Specialist II
Duties
Prepping Documents: classifying of easily recognizable documents, orienting, repairing and removing objects such as staples and paperclips from documents. Also unfolding corners, taping down small pieces of paper on larger sheets. Placing patch or bar code separators in between records for scanning.
Scanning Documents: calibration and cleaning of paper scanners, correction of double feeds and poor images, operate all aspects of scanning software application, and joined with the quality processing of items through the scanning process.
Data Capture: locating key data on documents once they have been scanned and keying the alphanumeric data into the appropriate database according to customer specifications.
Demonstrate high levels of safety awareness and notify supervisor of potential hazards.
Follow the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers.
Process documents timely and accurately according to job specification and their priority.
Consistently maintain set production quota while maintaining high quality.
Accurately record production in LOCSS.
Report and process issues and project concerns timely.
Maintain equipment if applicable and adjust to new ideas and methods and retain details.
Dial America, Omaha, NE 2010 – 2011
Customer Service Sales Agent
Duties
Contact our clients' existing customers to renew subscriptions or up sell products and/or services to the customer.
Responsible for improving customer retention through programs and service provided to the customer.
Continually maintain working knowledge of our clients’ products, services and promotions.
Make recommendations according to customer’s needs.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
Mutual of Omaha for Remedy Staffing, Omaha, NE 2010 – 2010
Administrative Assistant
Duties
Requests refund checks for Insurance Packets.
Match and assemble Insurance packets with refund checks.
Transfer money from one account to another account.
Research underwriters’ instruction to refund premium overages.
Redo Cover Letter Delivery Instruction sheets on packets.
West Corporation-Bank of America, West-Omaha, NE 2009 – 2009
Mortgage Loan Originator
Duties
Complete Mortgage Loan Application 1003.
Give 100% customer service to each and every customer.
Gather pertinent information from customer and choose the program and product to fit the Home Mortgage needs of the customer.
Daily update on potential applicants.
Update customer by giving and supplying them with their mortgage loan number and other pertinent information regarding the process or next steps to their mortgage.
Daily update on CRE.
Liaison Member: Group of 8 members coming together to resolve employee related complaints, and decide solutions to resolve and uplift the morale of the employees.
Became one of the floors TOP SELLERS.
Gallup Organization, Bellevue, NE 2008 – 2008
Telephone Interviewer
Duties
As a Gallup Interviewer, we gather opinions by asking questions over the phone.
Conduct surveys on different topics with a wide variety of Americans.
Qwest telecommunications, Omaha, NE 2007 – 2008
Customer Sales Associate
Duties
Receive inbound calls from our residential customers throughout the country.
Promote and sell Qwest products and services by consulting, gathering information, and evaluating customer needs.
Negotiate customers’ requests for installation, removal/changes of service, billing arrangements, and coordinate different departments.
Use various computer systems (20 or more)/screens simultaneously to process service orders.
Ensure customer satisfaction and win our customers’ continued business and loyalty.
Build and maintain strong customer rapport.
Probe, multi-task, and problem solve.
Additional Employment Available Upon Request.
REFERENCES
Available Upon Request.
Contact this candidate