Customer Service Team Lead
Resume:
Mason Smead Mason Smead
San Juan Capistrano, CA 92675
***********@*****.***
Enthusiastic leader and dedicated follower with over 3 years of experience planning, leading and improving functions. Strategic in developing policies, and managing activities. Focused on motivating staff and working with diverse personality types to drive improvements. Multi-talented, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Customer-oriented, adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
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Skills
MS SQL proficiency, Strong work ethic, Straight moral compass, Hunger to learn, Quick learner, Follows directions to a T, Inventory management, Conflict resolution, Staff training/development, Customer service, Client account management, Effective leader, Delegation, Relationship building, Employee reviews, Recruitment, Guest service, Cost analysis and savings, Communications, Profitability and revenue generation, Greeting and seating guests, Organization, Supply stocking, Table setting and bussing, Business correspondence, Skill development, Upselling, Data collection and analysis, Customer needs assessment, Delivery scheduling, Proofreading and editing, Safety and compliance, Staff supervision, Extremely organized, Employee orientation, Item Appraisal, Completed transactions in accordance with the ATF
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Experience Walmart / Entertainment Team Lead & Frontend Team Lead March 2023 - June 2024, San Clemente, California
● Oversee electronics department including sales, ordering products, planning events and merchandising.
● Exercised asset protection plans and routines to reduce theft and ensure accuracy of high ticket items.
● Manage teams ranging from 2 associates to 20,
coordinating and empowering employees to complete
tasks in a time efficient and enthusiastic manner.
● Manage the frontend of the store including; cashiers, customer service, money services, the parking lot and merchandising.
● Executed daily accounting and reporting activities.
● Handled and managed money for the entire store,
performing financial and merchandise audits.
Allied Universal / Security Officer
June 2021 - January 2023, Orange, California
● Patrol assigned area to ensure a safe environment.
● Respond immediately to distress calls and panic alarms.
● Maintain the company’s reputation with professionalism and legal compliance.
● Collaborate with other security officers for effective protection and coverage.
● Deescalated life-threatening situations with proficiency and confidence.
EZPawn / Certified Pawn Broker
January 2020 - July 2020, Texas
● Evaluate Pawned and Pledged Items
● Issue Cash Loans to Customers
● Maintain Pawn Shop Records
● Adhere to Laws and Regulations
● Assessment and Evaluation
Imperial Sprinkler Supply / Accountant and Laborer August 2017 - August 2018, San Clemente, California
● Monitored over 3-5 employees' day-to-day activities and made plans to rectify issues.
● Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
● Cultivated and strengthened lasting client relationships.
● Appraised inventory levels every day and ordered new merchandise to keep quantities well-stocked.
● Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
● Collaborated with assistant managers to open and close the office, handle large transactions and manage inventory.
● Assessed financial statements and reports to evaluate performance, develop targeted improvements and
implement changes.
Smash Burger / GSE
July 2015 - July 2017, San Clemente, California
● Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
● Assessed job applications and made hiring
recommendations to bring in top candidates for key vacancies.
● Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
● Reviewed sales and gross profit reports to determine options for increasing market growth.
● Supervised team of 5 employees and provided feedback on performance.
● Achieved recognition from senior management for
contribution to store success, including managing sales, employees and operations to foster optimal performance. ㅡ
Education Saddleback Valley Christian Schools / Highschool Diploma San Juan Capistrano, California
Received Honor Roll throughout my whole academic career as well as made Dean’s List. Team Captain for multiple sports every year. ㅡ
Awards Became a Life Scout in Boy Scouts and was appointed leader of my patrol for half of a year. Multiple school accolades. Was a member of the National Junior Honor Society. Led as a team captain in multiple sports winning most competitions.
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