Customer Service Representative

Ensign

S / STEPHANIE Syecuss ew enzo

A ATKINS ee

PROFESSIONAL SUMMARY

Hardworking with strong history of meeting and exceeding customer expectations. Sales and service expert with record

of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service

protocols and best practices.

SKILLS

* Complaint resolution * Call Management * Data Collection

* Appointment Scheduling * Report Generation

EXPERIENCE

Customer Service Representative April 2021 - November 2023

Charter communications Syracuse, New York

* Collaborated with colleagues and co-workers to deliver quality customer experience.

+ Met personal, team and company goals in customer service environment

* Answered inbound calls to handle various concerns, set appointments and close sales.

Customer Service Representative March 2016 - January 2021

Suburban propane Syracuse, New York

* Met personal, team and company goals in customer service environment

+ Managed customer calls efficiently in fast-paced call center environment

+ Answered inbound calls to handle various concerns, set appointments and close sales

EDUCATION

Forrest city high school, Forrest city, Arkansas May 1999

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