Office Assistant Administration
Resume:
Paula Castro
Administration Assistant
Bronx, NY 10456
*********@*****.***
Experienced in the Health Service and Administration Support sector. Bilingual: Speak, read and write Spanish. Competent in Microsoft, Excel, Outlook and PowerPoint. Able to type 40 wpm.
Willing to relocate: New York
Authorized to work in the US for any employer
Work Experience:
Office Assistant
Cambridge West Inc - NY, NY 10036
Aug 2023 - Jan 2024
● Answered high volume phone calls.
● Ensured high quality Customer Service to all potential clients.
● Conducted and analyzed credit checks.
● Data entering clients personal information.
● Collaborated directly with potential clients and provided applications.
. Trained and interviewed new employees.
● Attended job training events, workshops that improved job performances. Attended business trips.
● Promoted company services
Office Administration Assistant / Process Server
Wolters Kluwer - NY,NY 10005
Nov 2021 - Oct 2022
● Provided daily general office activities (Copying, Faxing, Filing and Emailing)
● Data entering on Microsoft clients information
● Preparing over 200 documents daily and Processing Mail (Traceable mail, Non Traceable and Process Mail.
● Cleaned scanners, printers and work area daily.
● Filing documents and Discarding unnecessary documents. Office Assistant
FEGS Home Attendant Services, Inc - Bronx, NY
June 2021 - Oct 2021
● Provided general office activities (Copying, Faxing, Filing and Emailing)
● Data entering on Microsoft, HR Programs, Excel and Client Reports.
● Provided a high volume of phone calls.
● Update employee and patient information.
● Collected employees and clients documents.
● Assist with company meetings.
Administration Assistant
Communlife (Respite Program) - Bronx, NY
Dec 2020 - March 2021
● Provided general office activities (Copying, Faxing, Filing and Emailing)
● Provided much work on Excel, Microsoft Word, Respite site.
● Answered high volume phone calls.
● Handled petty cash and metrocard distribution to employees and clients.
● Responsible for managing all the programs, Entered data, updated patient information And classified information.
● Arrange all filing systems.
● Help arrange employees' weekly meetings.
● Worked in many locations ( Safe haven, Lenox and the Main Office). Sales Agent/ Assistant manager
TWIN AMERICA - NY,NY
Aug 2017 - March 2020
● Supervised cashiers and regular transactions.
● Sold tour tickets and special passes for attractions. (Broadway shows, day trips and company bus tours and more).
● Supervised floor sales.
● Identified sales opportunities and acted on leads
● Answered product and service related questions.
● Made outbound calls to prospective customers.
● Set up sales appointments with clients.
● Performed general office activities. ( filing, typing, emailing, printing, scanning and faxing and sorting information.
● Answering high volume calls.
Tax Preparer/ Assistant Manager
Liberty Tax
Jan 2017 - March 2017
● Prepared tax returns for people with ( W2, SSI, Self Employment, Amendments)
● Helped self employed individuals to maintain a logbook for their business
● Assisted customers with their Audits.
● Distributed people refunds from the IRS and the state refunds.
● Maintained a suitable working environment.
● Calculated the expenses to be billed to cash client for services provided
● Performed general office activities, high volume calls, processing mail and filing. INTERN
New York State Division of Human Rights
Oct 2016 - Dec 2016
● Verifying various documents for the legal records management unit.
● Entering case information into the legal information system.
● Calculated the expenses to be billed to each client for the services provided.
● Analyze All incoming documents and files.
● Performed general office activities, high volume calls, Processing mail and sorting classified information.
Volunteer Teacher Assistant :
Benjamin Franklin School
Dec 2014 - April 2015
● Assisted the teacher with maintaining a suitable environment in class for students.
● Assisted the teacher to make sure students follow school rules in class.
● Assisted students with the class work.
Self Employed:
Childcare
Aug 2008 - Nov 2014
● Maintain a suitable child care environment in my personal home.
● Prepared meals for children.
● Entertained children.
File Clerk
Gerber and Gerber Attorneys at Law
July 2008 - Aug 2008
● Performed general office activities
● High volume Phone calls
● Assisted clients.
Education:
Associates Degree in Healthcare Administration
University of Phoenix
2013
Certification in Computer Literacy
Suny North Bronx career counseling and Outreach Center 2005 Skills:
● Tax Experience
● Records Management
● Sales
● Computer Literacy
● Administrative Experience
● Front Desk
● Customer Service
● Microsoft Office
● Childcare
● Office experience
● Data Entry
● English
● Telemarketing
● Marketing
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