Customer Service
Resume:
Breyona Hawkins
Copperas Cove, TX
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Production Associate
Tesla - Austin, TX
February 2023 to January 2024
Any tasks assign, build cars, help others. Read assembly instructions and then assemble. Political Canvasser
Working America
February 2021 to December 2022
Door to door canvassing getting people to sign petitions/ guaranteeing their vote for certain issues or candidates of certain states. Registering them to vote. Getting information to people that will shift the community. Making everyone aware of what’s happening in there state or city, being the person that helped make a change.
Clerk
Lineage Logistics - Rincon, GA
April 2018 to October 2020
Receive inbound and outbound product, answer all calls and emails promptly. Enter data through highjump/ Microsoft software, make reports of incoming and outgoing product. Create accounts for new product, print labels, receive pallets and enter data in system efficiently. Overseeing paperwork for all auditors / auditing loads myself if needed. Dispatching jockey drives to doors and picking up empty trailers. Cleaning the office space and making sure all tools/ forklifts were on the charger and turned off. Customer Service Representative
AP LOGISTICS - Savannah, GA
March 2017 to February 2019
Check invoices, input all received paperwork into the system, file paperwork, match in going and outgoing serial numbers, track shipments, accept shipments, hand out badges, give orders to associates, answer phones, file and organize cabinets, make schedules for first shift, input payroll hours, separate truck delivery and truck pick up pallets.
Shift Manager
Panda Express - Savannah, GA
April 2016 to July 2018
Open the store, count the safe and registers, make daily bank deposits and change orders, cook opening sides, set up displays, make guideline schedule, Serve food, Assist customers, Cash out customers, Manage Drive thru, Close store, Follow up behind employees cleaning tasks, clean bathrooms, file paperwork, enter records on computer, answer phone calls, make catering orders. Shift Manager
Auntie Anne's - Savannah, GA
August 2017 to April 2018
Open the store, Count safe and registers, Make deposits and change orders, Set up store for opening crew, turn on all appliances, Restock and refill Necessary items. Make dough, Make pretzels, assist customers, Cash out customers, clean dishes, clean windows, do and file paperwork, Scan\fax Reports, Order truck, count inventory, Count down registers, make bank deposit and bank run, Clean the store and lock store for closing.
Night Manager
Shell - Ellabell, GA
December 2013 to May 2016
Open and Lock store, Refill Shelves and displays cases. Refill the Ice machine, the Drink cooler and the beer cooler. Assist Customers, Answer Phones, Count registers and safe. Sweep and mop store, Clean Bathrooms, File Paperwork, Cash out lottery, Set up for morning crew. Education
High school diploma
Bryan county High
East Georgia State College
Skills
• Cashier (3 years)
• Security (1 year)
• Cleaning (3 years)
• Customer Service (5 years)
• Warehouse (1 year)
• Supervisory Skills (2 years)
• Listening (10+ years)
• Filing (3 years)
• Receptionist (1 year)
• Marketing Communications (Less than 1 year)
• Sales (3 years)
• Communication (6 years)
• Written Communication (3 years)
• Basic Computer Skills (2 years)
• Accounting (2 years)
• Supervising (1 year)
• Inventory
• Operations
• Microsoft Word
• Logistics
• Freight Experience
• Shipping & Receiving
• CRM software
• Live chat
• Cold calling
• Inside sales
• Customer service
• Sales
• Security
• Telemarketing
• Assembly
• Cash handling
• Front desk
• Supervising experience
• Retail sales
• Shift management
• Freight
• Load & unload
• Cash register
• Clerical experience
• Upselling
• Recruiting
• Report writing
• Microsoft Excel
• Heavy lifting
• English
• Microsoft Office
• Communication skills
• Phone etiquette
• Continuous improvement
• Presentation skills
• Product demos
Certifications and Licenses
Driver's License
Assessments
Warehouse safety — Proficient
March 2022
Using safe practices in a warehouse setting
Full results: Proficient
Outside sales — Proficient
March 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
September 2023
Identifying and resolving common customer issues
Full results: Proficient
Analyzing data — Proficient
August 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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