Administrative Assistant Customer Service
Resume:
Marsha Traughber
Clarksville, TN *****
***************@*****.***
Ranged experience in many areas, not limited to:
Office Assistant, Administrative Assistant. Accounting Clerk, A/R manager. Leasing consultant, Assistant Manager, Manager. Medical Office Scheduler, Medical Biller/Coder, Medical Transcriber. Sales Representative, Customer Service Representative, Call center Team Lead. Skill set includes:
Communication, technology, computer, problem-solving, critical thinking, data analysis, management, empathy, flexibility, attention to detail, collaboration, organization, interpersonal, sales, accounting.
• Authorized to work in the United States for any employer Authorized to work in the US for any employer
Work Experience
Medical Coder/Biller
Delta Health Alliance - Nashville-Davidson, TN
February 2020 to June 2023
Medical coding, insurance verifications, authorizations, denials, data entry, recertifications, coordinated therapists schedules, sent patient explanation of benefits Administrative Assistant
Traughber Construction and Remodel - Springfield, TN January 2016 to January 2020
Constructed customer building/remodeling contracts and bids, Scheduled prospective and existing client meetings, manifested any travel arrangements for out of town jobs, Computer entry of employee profile information and accrued Daily hours and overtime, accounts receivables and accounts payables responsibilities, hiring of all construction company employees, ordered all job materials and supplies, lumber inventory and ordering of, created company website and crafted design, ran errands as needed, banking responsibilities
Leasing Consultant/Asst. Manager/Manager
Legacy Village Apartments - Springfield, TN
December 2010 to December 2016
Showed / leased vacant apartments, dispatched all repair-maintenance calls, rent collections, construction of new tenant leases and yearly lease renewals, assisted with creation of company website and upkeep thereof, ran weekly financial reports, monthly and month-end reports, ran credit checks and background checks on prospective tenants, hired apartment make-ready vendors, rented and opened/ closed clubhouse for tenant use, coordinated special events and open houses on complex, regularly shopped competitors for comparison of monthly specials and deposit pricing, assisted with evictions process, obtained initial move-in tenant deposits and refunded deposits on move-outs if permitted, hired landscapers for upkeep of grounds, responsible for monthly tenant property inspections
• Brought 148 unit complex (within 10 months timeframe) from 74 percent to 99 percent occupancy. CSR - Customer Service Representative
Convergys's FOR: (ATT) - Clarksville, TN
September 2003 to December 2010
Call center (onsite) consisted of Customer service responsibilities which included, but was not limited to: billing inquiries, phone sales and contractual agreements, set up new phones, data entry, collections, credit checks, billing and credit adjustments, wireless internet sales, cable sales, new contract agreements, renewals, wireless upgrades, add -on services, technical troubleshooting, applied payments and made payment arrangements for customer(s).
• Promoted to team lead supervisor within one year. A/R, A/P Manager
Everett Beasley Fabric Wholesale Co. - Springfield, TN April 2000 to September 2003
Administrative duties which included typing, filing, scheduling appointments for owner, ordered office supplies, errands as needed, daily banking deposits and A/R entries, fabric invoicing, material samples sent out to prospective customers, entered fabric catalog orders
• Part time employment while attending college.
MRDD Dpt. Administrative Assistant
Willowbrook Health Care - Springfield, TN
August 1994 to March 2000
All secretarial duties for twelve therapists (physical, speech and occupational) including scheduling of therapy appointments, insurance verifications and ICD codings, re-billed insurance companies (appeals- denials), filing of state regulated, mandated, periodically audited paperwork and forms, and attained insurance authorizations
Education
Certificate / Diploma in Medical Billing & Coding / transcription Nashville College of Medical Careers (GPA. 4.0) - Madison, TN June 2006 to December 2007
Associate's degree (+63 additional credit hours) in Early Childhood Education Austin Peay State University. (GPA- 3.3) - Clarksville, TN June 1989 to August 1994
Skills
• Sales
• Data Entry
• Computer skills
• Medical terminology
• Customer service
• Microsoft Office
• 10 key typing
• Team development
• Order entry
• Google Suite
• Accounts receivable
• Upselling
Assessments
Patient-focused care — Proficient
December 2022
Responding to patient concerns with sensitivity
Full results: Proficient
Basic maintenance and repair — Proficient
September 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Protecting patient privacy — Proficient
January 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Written communication — Proficient
August 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Conscientiousness — Proficient
January 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Managing accounts in QuickBooks — Proficient
March 2023
Using QuickBooks software to manage business financials Full results: Proficient
Call center customer service — Proficient
April 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
December 2023
Responding to customer situations with sensitivity Full results: Proficient
Project timeline management — Proficient
November 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Scheduling — Proficient
November 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Front desk agent (hotel) — Proficient
November 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Data entry: Attention to detail — Proficient
July 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
July 2023
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
July 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Protecting patient privacy — Proficient
November 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work style: Professionalism — Proficient
September 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Learning agility — Proficient
December 2023
Learning and applying new information
Full results: Proficient
Verbal communication — Proficient
November 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
December 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
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