Customer Service 3Rd Shift

LATASHA

SHELTON

L

S Clermont, FL *****,

321-***-****

************@*****.***

PROFESSIONAL SUMMARY

Ingenious Customer Service Lead accomplished in relating to media, general public and donors with practiced ease. Change and manage opinions using organic and paid strategies. Keep operations efficient, on-task and successful with hands-on leadership style.

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. SKILLS

• Emotional intelligence • Adaptability • Event coordination

• Organizational skills • Project management

EXPERIENCE

Member Development Manager October 2022 - April 2024 Christian Care Ministries Melbourne, Florida

• Streamlined internal processes related to member services by implementing improved systems or tools when needed.

• Developed and distributed member newsletters and other communications materials.

• Cultivated relationships with key stakeholders to improve overall member experience. Member Development Specialist October 2019 - October 2022 Ontrak San Francisco, California

• Monitored membership renewal rates and implemented strategies to improve retention.

• Collaborated with marketing team to create promotional materials for new member recruitment efforts.

• Managed onboarding process for new members, ensuring smooth transition into organization. Quality Assurance Specialist January 2017 - September 2019 Comcast Business Miramar, Florida

• Assessed testing requirements and documentation to determine feasibility with current processes and capacities.

• Developed, conducted and evaluated application audits and testing processes.

• Collaborated with development team to identify and correct systemic quality issues. Sales Associate December 2007 - April 2018

At&T Miami, FL

• Demonstrated selling experience in fast-paced, service-oriented retail setting.

• Adapted to changing priorities and unexpected situations with calm demeanor.

• Supported team with receiving, pricing and merchandising. EDUCATION

Associate in Science (A.S.) August 2021

Ultimate Medical Academy, Tampa, FL

LANGUAGE

Conversational

Spanish/French

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