Customer Service Data Entry

Lauren Twigg

***** **** ** *, ******, AL *****

720-***-**** ************@*****.***

CAREER OBJECTIVE

Adaptable professional with 18+ years of experience along with a proven knowledge of CRM’s, strong research skill, and outstanding attention to detail. Uses strong communication skills with the ability to multitask while able to focus on goal-oriented outcomes. Aiming to secure a position that will allow me to use my organizational, problem-solving, and communication skills for the betterment of MOPS.

WORK EXPERIENCE

SCOOPS WATER AND ICE, Circleville, OH, Owner/Operator, Jan 2022 – Current

Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

Maintain the supply flow of products, coordinate with business partners and event staff to maintain positive relationships with customer.

Created and maintained budgets for operations and clients based on needs.

ORCHARD CHURCH Children’s Ministry Admin, Brighton, CO Mar 2019 – Nov 2019

Utilized churches CRM, Community Church Builder (CCB) to scheduled hundreds of volunteers weekly

Responsible for data entry for new families and volunteers as well as keeping current church records updated.

Responsible for connecting with volunteers by phone and email to ensure a positive experience in children’s ministry.

Connected with volunteers by phone to remind them about their scheduled time to serve in children’s ministry.

ORCHARD CHURCH MOPS, Brighton, CO MOPS Coordinator, Jun 2015 – May 2020

Oversight of planning and development of programs, agendas, budgets, and services according to customer requirements and needs.

Train, guide, and collaborate with leaders to establish clear objectives to run their programs.

Coordinated church group of 40+ Mothers of Preschoolers on a monthly basis.

Direct oversight of 6 leadership positions to include training and leadership development.

Recruited and coordinated guest speakers, plan and execute meetings, and prepared meeting agendas.

Ensured the leaders were aligned to the same mission, goals, and equipped to perform each function, as well as ensure members were provided with an exceptional program that meets their specific needs.

TWIGG HEALTHY VENDING, Brighton, CO Business Owner, Jan 2016 – Nov 2018

Stocked and maintained inventory for vending machines with products, money, and other supplies.

Kept records of merchandise distributed and money collected; used information to change product stock to meet customers’ needs.

Collected money from machines, prepared invoices, and settled accounts with concessionaires.

Recorded transaction information on forms and logs, communicated with designated personnel on discrepancies.

UNITED STATES AIR FORCE, Aurora, CO

HR Supervisor (First Term Airmen Center (FTAC) (NCOIC), Jan 2011 – Jun 2013

Conferred with members of educational committees and advisory groups to obtain knowledge of subject areas to relate curriculum materials to specific subjects, individual student needs, and occupational areas.

Researched, evaluated, and prepared recommendations on curricula, instructional methods, and materials for school systems.

Instructed students individually and in groups using various teaching methods such as lectures, discussions, and demonstrations.

Presented information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures.

Hand selected instructors: observed methods and provided guidance for improvement. Collaborated with various training participants; coordinated multi-day training programs for 150 personnel.

Planned and conducted 18 new employee orientation courses to foster positive attitude toward organizational objectives.

UNITED STATES AIR FORCE, Aurora, CO

Unit Security Manager, Jan 2007 – Jan 2011

Created or implemented security standards, policies, and procedures for squadron of 300 personnel.

Assisted in emergency management and contingency planning for real-world situations.

Managed unit security program: ensured personnel’s clearances were up to date enabling members to be cleared for duty.

UNITED STATES AIR FORCE, Anchorage, AK

Supply Management Technician, Aug 2002 – Jan 2007

Handled various items to be stocked on shelves in storage rooms, warehouses, or storage yards.

Verified inventory computations by comparing them to physical counts of stock; researched discrepancies and corrected as needed.

Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas; simplified inventory processes and reduced errors.

EDUCATION

Liberty University

Lynchburg, VA

B.A. Business Management (May 2015)

ADDITIONAL SKILLS

Strong attention to detail

Proficient in Microsoft Office Suite

Excellent communication skills

Skillful at running teams of individuals

Adapts well with any environment

Dedicated to resolving conflict quickly and effectively

26591 Bren Ct S, Daphne, AL 36526 720-***-**** ************@*****.***

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