Customer Service Shift Manager

Taia N. Ervin

Atlanta, GA ***** – 832-***-****- ****.*****@*****.***

Work History

Shift Manager, 08/21 to 06/22

CVS Healthcare – Atlanta, GA

• Accounts for all revenue and resolve any discretion in drawer/ACO counts as well as safe and impress

• Trained and mentored new employees to maximize team performance.

• Supervised employees and oversaw shift efficiency.

• Exercised composure under pressure and in escalated customer service scenarios. Personal Assistant, 12/21 to 02/22

Atlanta Media Company – Houston, TX

• Oversaw personal and professional calendars and coordinated appointments for future events.

• Managed events of over 100 customers

• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

• Attended meetings, took notes and tracked action items.

• Updated spreadsheets and created presentations to support executives and boost team productivity.

• Experienced with productivity tools such as Zoom, Google Docs and Sheets, Excel, and PowerPoint. Dance Instructor, 06/2018 to 12/2020

SBISD – Houston, TX

• Administered instruction to varies adolescence both male and female ranging from ages 3-18 in dance technique.

• Organized performances for both community and company projects

• Conducted research and implemented in collaboration on dance curriculum for students.

• Planned and oversaw group, couples and individual dance performances.

• Coached individual students by-appointment basis with personalized teaching and support. Education

Major: Business Administration Concentration: Management. Expected in 05/2024 Clark Atlanta University - Atlanta, GA

• Honoree of National Society of Leadership and Success

• National Association for Black Accountants

High School Diploma: 05/20

Westchester Academy For International Studies - Houston, TX Languages

• English: Native or Bilingual

• Spanish: Limited Working

• French: Limited Working

Skills

• Verbal and Written Communication

• Scheduling and Coordinating

• Technical Proficiency

• Financial Management

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