Customer Support Business Manager

ALLISON M VEESAERT

Summary Motivated individual with talent for sales and coordinating guest services. Proactive with a history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environments.

Skills

● Ability to work with Microsoft Excel

● Ability to work with Microsoft Office

● Easily adaptable to tough situations

● Quick learner

● Calm in stressful situations

● Keep an organized work environment

● Problem solver

● Keep track of and understand data reports

● Cash Transactions

● Multi-Line Phone Systems

● Hospitality Services

● Verbal and Written Communication

● Check In and Check Out Procedures

● Incoming Mail Sorting

● Online Bookings Management

● Teamwork and Collaboration

● Data Gathering

● Feedback Collection

● Problem-Solving

● Payment Processing

● Reservations Management

● Lobby Maintenance

● Computer Skills

● Decision Making

● Phone and Email Etiquette

● Records Management

● CRM

Sales Record

● Top three with the highest closing percentages for Massage Envy within the Heartland region within four months of hire date.

● Highest sales closing rate in the clinic every month since.

● Top 5 for lowest percentage of inactive members within the Heartland region. Experience Massage Envy

Assistant Business Manager

09/2017- Present

Jason’s Deli

Catering Manager

07/2015-2017

● Five years of progressive work, from front desk associate, to junior business manager, to assistant manager.

● Consistently working with millennium, Meevo, and salon cloud.

● Handle tough client situations, as well as multitasking. Examples of this include answering phones, scheduling appointments, handling client files, as well as

membership sales.

● Throughout my time with Massage Envy, I was given the lead role in skin care. This new found position kept me responsible for: ordering retail, meeting with all of our skin care representatives, keeping track of any on going

/future promotions, tracking our progress through

reports, as well as meeting with the clinic estheticians weekly.

● Two years of progressive responsibility, from a cashier to a catering manager, in a busy food service environment, juggling multiple tasks and priorities while keeping customers happy.

● Examples include answering phones, taking customers orders and then scheduling delivery

Education Highschool: Lafayette High School, 2017 Diploma

College: STLCC/ Wildwood Campus graduate, 2020 Business and communications Degree

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