Customer Experience Store Manager
Resume:
Tonia Walker
Retail Professional. Leadership Experienced. Growth Driven.
Columbia,SC 29206
**************@*****.***
EXPERIENCE
Burkes Outlet, Columbia, SC —Store Manager
May 2021-Present
OCTOBER 2015 - May 2021 Lead Supervisor
Managed a team of 17 people, exceeding sales by 10% or more per month.
Elevated the store's guest-satisfaction from 76% to 98%; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
Focusing on how to best meet customer needs, and working with team members to provide a high-quality customer experience.
Richmond Community Services, Mt.Kisco, NY — Direct Support
AUGUST 2014- JULY 2015
Provides high-quality patient care as an in-demand (hourly) CNA within rehabilitation and nursing-home settings. Managing up to 13 residents per 8-hour shift.
Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
Trinity Mission Health & Rehab, Edgefield, SC — Certified Nursing Assistant
MARCH 2008 - MAY 2013
Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags, and bathing.
EDUCATION
Piedmont Tech, Edgefield, SC — Human Services Major
SEPTEMBER 2007 - MAY 2009
Brooklyn College, Brooklyn, NY — Psychology Major
SEPTEMBER 1990 - MAY 1992
SKILLS
Emotional Intelligence
Microsoft Office
10 Key Calculator
Customer Service
Management of POS System
Team Leadership
INTERESTS
Customer Experience to ensure loyalty.
Strategic Planning, leveraging current trends and technology to reach new customers.
Driving sales through customer engagement and employee motivation.
Growing Talent of my own and others through constructive projects and feedback.
LANGUAGES
English (Native)
Spanish (Novice)
ACHIEVEMENTS
Promoted to manager 3 months after hire date.
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