Customer Service Front Desk
Resume:
Angel Bruzon
Hialeah, FL *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier/Sales Associate
Ross Dress For Less-Hialeah, FL
February 2024 to Present
Excelled in optimizing cashier services at Ross Dress for Less, demonstrating proficiency in processing transactions, managing customer accounts, and coordinating with various departments for seamless operations. Implemented efficient checkout procedures, resulting in improved customer satisfaction ratings. Proactively addressed customer concerns, enhancing the overall shopping experience and bolstering the positive reputation of the store.
Cashier/Customer Service
The Habit Restaurant-Pembroke Pines, FL
February 2023 to March 2024
Distinguished as a cashier in the restaurant industry, excelling in maintaining precise and efficient financial transactions. Demonstrated expertise in managing point-of-sale systems, handling cash accurately, and ensuring a streamlined customer checkout experience. Proven track record of implementing effective cash-handling procedures, contributing to a reduction in discrepancies. Adept at cultivating positive customer relationships through prompt and courteous service, enhancing overall satisfaction.
Cook/Cashier
The Habit Restaurant-Pembroke Pines, FL
February 2023 to March 2024
Excelled in optimizing kitchen operations as a cook, demonstrating proficiency in preparing and cooking meals, managing kitchen inventory, and coordinating with team members for seamless service. Implemented efficient cooking procedures, resulting in improved customer satisfaction ratings. Proactively addressed customer feedback, enhancing the overall dining experience and bolstering the positive reputation of the restaurant.
Front Desk Receptionist
Glo Best Western-Hollywood, FL
March 2023 to December 2023
Exceled in optimizing guest services at the front desk, demonstrating proficiency in handling reservations, managing guest accounts, and coordinating with various departments for smooth operations. Implemented efficient check-in and check-out procedures, resulting in improved customer satisfaction ratings. Proactively addressed guest concerns, enhancing the overall guest experience and bolstering the positive reputation of the hotel.
Car Wash Associate
Miami Lakes Automall-Miami Lakes, FL
April 2023 to September 2023
Excelled in optimizing car wash services, demonstrating proficiency in cleaning and detailing vehicles, managing supplies, and coordinating with team members for seamless operations. Implemented efficient cleaning procedures during on-call assignments, resulting in improved customer satisfaction ratings. Proactively addressed customer concerns, enhancing the overall experience and bolstering the positive reputation of the car wash service.
Housekeeper
Glo Best Western-Hollywood, FL
January 2023 to March 2023
Excelled in optimizing housekeeping services, demonstrating proficiency in cleaning and maintaining guest rooms, managing inventory, and coordinating with various departments for seamless operations. Implemented efficient cleaning procedures, resulting in improved guest satisfaction ratings. Proactively addressed guest concerns, enhancing the overall guest experience and bolstering the positive reputation of the hotel.
Education
Bachelor of Music in Music Education
National Arts University - Havana, IL
September 2011 to July 2016
Bachelor's degree in Computer Information Systems
Las Tunas University - Cuba, MO
September 2007 to July 2011
Technical school in Foreign language education
Los Lunas High School - Cuba, MO
September 2004 to July 2007
Technical school in Auditing and Finance
Las Tunas University - Cuba, MO
May 2005 to November 2005
Bachelor's degree in Accounting
Las Tunas University - Cuba, MO
September 2001 to July 2005
Skills
• Customer service excellence
• Effective Comunication
• Adaptability
• Problem solving
• Team collaboration
• Organizational skills
• Auditing
• Accounting
• Internal Audits
• Computer Networking
• Account Reconciliation
• Multitasking
• Attention to detail
• Time management
• Adherence to standard
• Data collection
• Cash handling
• Food safety
• Document review
• Microsoft Office
• Microsoft Excel
• Kitchen stations
• Cooking
• Basic math
• Windows
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