Customer Service Representative

LP

LECIA PHILLIPS

leciaintheflesh@gmail.com 678-***-**** Newnan, GA 30263

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. High-energy attitude

Sales expertise

Call Center Operations

Adaptive team player

Credit card payment processing

Amerifreight Peachtree City, GA

Customer Service Representative

07/2013 - 04/2023

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication

Converted quotes into orders by educating the customers about the shipping industry.

Documented customer correspondence in CRM to track requests, orders, dispatches, problems and

solutions.

Pulled up difficult routes & posted them to more common routes to attract carrier's attention.

Researched pricing on the board to effectively close on orders to get dispatched.

Followed up with customers throughout their shipping process to ensure everything went well.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Addressed inquiries, resolved customer issues and managed customer relations.

Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Performed needs analysis and presented options based on findings to help customers make decisions.

Effectively dispatched orders in a timely manner to ensure acceptance by the carrier's.

Proficient in J-Tracker, Bats, Central Dispatch & Transport Reviews, etc. Newnan High School Newnan, GA

High School Diploma

05/1990

Summary

Skills

Experience

Education and Training

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