Customer Service Data Entry
Resume:
Melissa Gould
**** ******** ***., ******, ** ****6
***********@*****.***
SKILLS PROFILE
Communication Skills - Interacts well with all levels of management and customers. Excellent phone and email communication skills.
Administration - More than 14 years of Office Management experience - assisting General Logistics Manager with projects such as conducting research and planning for reports. Create and maintain employee files. Assist and support employees regarding benefit coordination.
Computer Skills - Proficient in Microsoft Word and Excel. Very knowledgeable in TMW dispatching, logistic reporting, People Net tracking system, and Qualcomm.
ACADEMIC BACKGROUND
Bachelor Degree in Business Management
Rasmussen College
Graduation Date: June 16, 2017
Overall GPA: 3.74
RELATED EXPERIENCE
Operations Supervisor, Penske Logistics, Bolingbrook, IL 5/2018-9/2023
Research and provide detailed reports for on time delivery performance and equipment inventory
Provide timely responses to customer inquiries
Dispatch and track inbound and outbound freight
Claims for returned parts
Track employee attendance
Customer Service/Dispatch Coordinator, Black Horse Carries, Bolingbrook, IL 5/2017-5/2018
Research and provide detailed reports for on time delivery performance and equipment inventory
Provide timely responses to customer inquiries
Dispatch and track inbound and outbound freight
Organize paperwork for driver dispatch
Communicate with freight supervisor via radio
Office Manager, Dedicated Logistics, Inc., Bolingbrook, Illinois, 8/2003 – 5/2017
Organize and calculate driver payroll
Create and maintain employee files
Assist in benefit coordination
Coordinate new hire orientation
Research and provide detailed reports for on time delivery performance, productivity and equipment inventory
Manage office staff, track attendance, preform quarterly and annual reviews
Provide timely responses to customer inquiries
Dispatch and track inbound and outbound freight
Accurately change freight manifests to match actual counts
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