Accounts Receivable Service Representative

GREGORY KEENE

443-***-**** • *********@***.***

PROFESSIONAL EXPERIENCE

Robert Half 03/24 to Present

Accounts Receivable Specialist for Cloverland Dairy

• Contact customers regarding unpaid invoices on 12 Million accounts receivable portfolio

• Email customer statements to customers showing past due invoices, as needed

• Email customers with excel spreadsheet showing past due invoices, as needed.

• Reconciled payment discrepancies on past due invoices for customers

• Annotated notes on accounts receivable spreadsheet

MUNICIPAL EMPLOYEES CREDIT UNION 06/2023- 12/2023

Senior Legal Collector

Prepared attorneys’ remittance payments by analyzing spreadsheets and prepared over 400 payments monthly to submit to accounting department for processing to reduce the charge off balance.

Annotated notes on charged off accounts monthly to properly prepare accounts for referral to attorney’s or collection agency around 200 accounts per month.

Uploaded documents, scanned, named, and numbered them and sent them to attorneys through a secure program.

Responded to emails within a three-day period for attorneys, collection agency and credit union members.

Create/Modify spreadsheets for new assignments to collection agency monthly.

Updated members profile for credit reporting monthly.

DEPARTMENT OF THE TREASURY

Customer Service Representative, GS-05

02/2022 – 06/2023

Assisted taxpayers regarding tax compliance matters by gaining confidential details from taxpayers to allow

an informed best-fit solutions based on provided information.

• Educated customers on steps toward voluntary compliance based on distinct sources of income, itemized

personal / business expenses to form and action plan.

• Maintained objectivity and sound judgment in assessing customer controversies, delving into customer

responsibilities, and asking targeted questions to gauge integrity and potential fraud.

Conducted analysis of customer information to resolve issues while maintaining a close focus on regulatory requirements.

INSTACART

Customer Fulfillment Representative 04/2021 – 02/2022

Residents requested groceries through an Instacart application on cellphone, deliver food and goods based on incoming requests on a timely basis.

ROBERT HALF TECHNOLOGIES

Customer Service Representative 01/2021 – 03/2021

Served on the frontlines of the customer experience as a highly engaged company representative and customer advocate.

Deftly managed high call volume while managing multiple account activities in varying stages.

Oversaw all initial credit applications, anticipating and capturing new business opportunities by upselling customers on branch products and services.

Assessed account insurance information on vehicles for collateral.

Promptly responded to special project requests assigned by senior leadership.

BALTIMORE METRO UMPIRES ASSOCIATION

Baseball Umpire 06/2014 – 05/2023

Oversee youth baseball leagues within the Baltimore Area.

Encourage sportsmanship and athlete integrity by maintaining game rules and monitoring specific plays.

U.S. SOCCER FEDERATION

Soccer Referee 03/1993 – 02/2024

Leverage decades of referee experience to uphold game rules based on International Football Association Board standards.

Maintain calm and diplomacy in high-stress environments, working collaboratively with game administrators to ensure a seamless experience for teams and guests.

Analyzed size of field of play, ball dimensions, duration of periods of play, and substitutions.

COMBINED INSURANCE

Maryland Agent 03/2015 – 05/2015

Helped clients to make informed decisions by providing information on key supplemental insurance products and services.

Defended an advocated for customers by helping equip accident, sickness, cancer, critical care, income, and family life insurance.

WASHINGTON NATIONAL INSURANCE COMPANY

Maryland Agent 10/2014 – 02/2015

Safeguarded customers and customer family members from financial instability through attentive and experienced insurance support.

Listened and engaged with customers to understand personal needs and providing solutions through custom insurance plans.

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MILITARY HISTORY

MARYLAND NATIONAL GUARD • 1989 – 1992

136TH COMBAT SUPPORT HOSPITAL, Parkville, MD

Chaplain Assistant

U.S. ARMY RESERVE • 1988 - 1989

338TH MILITARY INTELLIGENCE BATTALION, Fort Meade, MD

Record & Parts Specialist

EDUCATION

STEVENSON UNIVERSITY, Stevenson, MD

Bachelor of Science in Paralegal Studies

Graduation 2011

LIBERTY UNIVERSITY, Lynchburg, VA

Bachelor of Education in Sports Management

Graduated 1994

VOLUNTEER & COMMUNITY LEADERSHIP

HUNT VALLEY PRESBYTERIAN CHURCH, Hunt Valley, MD

Greeter (2013 – 2016)

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