Customer Service Experience

EXPERIENCE

September **** - February ****

Waitress /Cashier/Manager Donna's kitchen Dallas, Texas

+ Take orders, serve customers, run all new employees through training on

1e POS

+ Provided excellent customer service by addressing any complaints or

concems promptly.

+ Organized take-out orders efficiently according to customer requests,

+ Served alcoholic beverages responsibly in accordance with state laws

+ Provided accurate change for cash transactions using a cash register

system.

+ Maintained accuracy while handling payments, giving change and

printing receipts for customers,

« Addressed concerns quickly to improve customer experience and

escalated issues to management for resolution when necessary

+ Arranged place settings with clean tablecloths, napkins and tableware to

prepare for incoming guests,

+ Presented menus to patrons to answer questions about menu items and

make recommendations.

+ Informed customers of daily specials and signature menu items,

+ Prepared checks, itemizing total meal costs and taxes,

+ Checked identification to verify if quests meet minimum age to legally

purchase or consume alcoholic beverages.

+ Managed and trained cashiers on proper cash handling procedures.

+ Maintained accurate records of daily rensactions, including deposits

‘and withdrawals.

+ Ensured compliance with all company policies, procedures and

regulations regarding cash management

+ Monitored inventory levels to ensure adequate supplies were available

for daly operations.

+ Processed payments by totaling purchases; processing checks, cash,

credit cards or automatic debits; issuing change or receipts,

+ Supervised counting cash drawers and made bank deposits as part of

store opening and closing procedures.

EDUCATION AND TRAINING

May 2006

11 year in CNA

RT Rolla, MO

May 2003,

12inall

North Mesquite High School, Mesquite, TX

CERTIFICATIONS

TABC Certification

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