Customer Service Representative
Resume:
Patricia Patterson Gorski
Jacksonville Florida 33256
********************@*****.***
PROFESSIONAL SUMMARY
Knowledgeable and dedicated customer service professional with extensive experience in the Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
SKILLS
• Outstanding guest service
• Bartending experience
• Good listening skills
• Money handling abilities
* Sales ability
* Can work will with others
WORK HISTORY
• Complaint resolution
• Credit card processing
• Stocking and replenishing
• Reliable
• Creative problem solving
Anastasia Bowling Lanes 10/2020 -Present
Assisting our guests to make the most enjoyable experience possible. Opening and closing procedures for both snackbar and bar. Serve many guests. Operate Pizza oven, grill, and maintaining a calm demeanor and great customer service. Cooking and serving beverages for Bday parties or large parties. I have the opportunity work with many different characters.
Holiday Inn Express 11/2021-03/2022
Breakfast attendant.
Prepare and serve Breakfast buffet.CLean, prep for next day. I always enjoyed speaking with our guest as to ensure the breakfast was fresh, correct temperature, presentation, and ask if there was anything we missed.
CUSTOMER SERVICE REPRESENTATIVE 04/2019 to 03/2020 Family Dollar Stores Inc. - Saint Augustine, FL
Personalized approaches and package offerings based on customer stated desires to more effectively target sales pitches.
Kept customer spaces clean, neat and organized for maximum Stocking ability.
Correctly handled money and credit card purchases
CUSTOMER SERVICE REPRESENTATIVE 08/2000 to 03/2005
K Mart - Fernandina Beach, FL
• Assisted customers by answering questions and fulfilling requests. • Assisted customers with locating and choosing merchandise in any store department. • Educated customers on promotions to enhance sales.
• Issued receipts and processed refunds, credits, or exchanges.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
•Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
• Safety processes and procedures when stocking store to avoid falls and other injuries.
• Unloaded arriving product stock and moved to store display areas.
EDUCATION
West Nassau County High School - Callahan, FL High School Diploma 05/2000
FSCJ - North Campus, Jacksonville Fl
Contact this candidate