Customer Service Call Center
Resume:
TERRY ROBINSON
*** ****** ***., *********, **, US 19050 (H)484-***-****
*************@*****.***
Professional Summary Edit Section Delete
An experienced Customer Service Agent with more than 10 years in Call Center atmosphere for a call center communications company. Main responsibilities include Entering orders into company-tailored programs and assisting customers with inquiries. Directing internet orders and maintaining product knowledge with consistent excellent feedback from both internal and external customers.
Work History Edit Section Delete
Customer Service Agent
National Fulfillment - 105 Commerce Dr. September 1997 to Present
Responded to client queries or complaints by phone or e-mail as appropriate.
Assisted customers with order placement.
Forwarded important and serious matters to the seniors.
Transferred urgent calls to appropriate departments.
Updated clients' contact information and other details in the customer database.
Provided clients with detailed information on products and services.
Assisted clients with service or billing matters.
Data encoding
Inbound customer service support
Customer service ethics
Maintaining quality of service through quality assurance
Able to perform multi-tasking
Edit Section Delete
Skills Edit Section Delete
Excellent verbal communication skills
Demonstrate confidence
Work well with teams
Problem solver
Attention to details
Ability to work under pressure
Self-awareness
Basic computer skills
Proactive
Critical thinking
Good written communication skills
Stress tolerance
Flexible and able to adjust to the work environment
Customer awareness
Active listener
Professionalism
Strong work ethics
Time management
Education Edit Section Delete
High School Diploma: 1979
Bamberg EHRHARDT HS - BAMBERG SC
Provided voluntary work for LOAVES AND FISHES HOMELESS KITCHEN TERRY ROBINSON
158 Midway Ave., Lansdowne, PA, US 19050 (H)484-***-**** *************@*****.***
Professional Summary
An experienced Customer Service Agent with more than 10 years in Call Center atmosphere for a call center communications company. Main responsibilities include: Entering orders into company tailored programs, Assisting customers with inquires. Directing internet orders and maintaining product knowledge With consistent excellent feedback from both internal and external customers.
Work History
Customer Service Agent
National Fulfillment - 105 Commerce Dr. September 1997 to Present
Responded to client queries or complaints by phone or e-mail as appropriate.
Assisted customers with order placement.
Forwarded important and serious matters to the seniors.
Transferred urgent calls to appropriate departments.
Updated clients contact information and other details in the customer database.
Provided clients with detailed information on products and services.
Assisted clients with service or billing matters.
Data encoding
Inbound customer service support
Customer service ethics
Maintaining quality of service through quality assurance
Able to perform multi-tasking
Skills Edit Section
Excellent verbal communication skills
Demonstrate confidence
Work well with teams
Problem solver
Attention to details
Ability to work under pressure
Self-awareness
Basic computer skills
Proactive
Critical thinking
Good written communication skills
Stress tolerance
Flexible and able to adjust to the work environment
Customer awareness
Active listener
Professionalism
Strong work ethics
Time management
Education
High School Diploma: 1979
Bamberg EHRHARDT HS - BAMBERG SC
Provided voluntary work for LOAVES AND FISHES HOMELESS KITCHEN
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