Senior Manager Program

Farahnaz Taghavi, MBA

Senior Manager

Northern California

Phone: 916-***-****

E-mail: ********.*******@*****.***

CAREER SUMMARY

Data-Driven Senior Manager with 18+ years of management experience applying people, process, problem-solving, and technical skills to improve the individual, team, and organizational performance. Designed, developed, and implemented a technological infrastructure that led on schedule migration of Microsoft Azure Cloud and AWS platforms at McKesson, slashed costs by 40% in 6 months by implementing Lean training across all departments at Global Children’s Rights,achieved remarkable improvements, including a 25% increase in efficiency through the strategic implementation of a new Gen AI Product.

EXPERIENCE

Workday, Pleasanton — Sr.Technical Program Manager 6/22 - Present As a seasoned professional, I've orchestrated multiple high-impact initiatives, seamlessly integrating cutting-edge Generative AI technology and efficiently onboarding acquisitions. Spearheaded a $1 million initiative to implement Generative AI chatbot functionality, yielding impressive results: 25% efficiency gains, 20% case/ticket deflection, and a 15% cost reduction. Additionally, saved 73,008 annual manual work hours, and improved analyst productivity by 10%. Also, I managed $3.1M M&A integration, deploying data, dashboards, and analytics, enhancing decision-making, operational efficiency, customer understanding, synergy identification, risk mitigation, and cultural integration at Workday.

● Communicated program updates to broad audiences, up through executive leadership

● Helped craft compelling executive presentations for program visibility and decision-making.

● Identified opportunities to drive improvement in current processes for enabling process efficiency and champion ideas for change.

● Collaborated with external consulting and AI firms to onboard resources and technology, overseeing the process from drafting Statements of Work (SOW) to complete onboarding and contract finalization.

● Collaborated with product management to ensure AI solutions meet client expectations and are deliverable.

Freddie Mac, Remote/VA — Consultant 9/21 - 2/22

I had a keen focus on metrics, reporting, dashboard, presentation and coaching the team that was mainly responsible for enhancing automating modern platforms. I also support the team and the product owner, driving constant communication and rapid problem solving to deliver a great product and experience. As part of my day to day duties I was assessing our existing processes to understand challenges to outline metrics, measurements, and improvement opportunities.

● Overseed Agile process, support Product Owner in release planning, and remove impediments by engaging stakeholders.

● Facilitated communication, foster self-organization, and cultivate an Agile mindset through coaching and role-playing exercises.

Result: I Brought agility and fostered an environment for team members and innovators who constantly seek ways to improve themselves and the team.

Global Children Rights, Livermore — Director Of Operations and Strategy, Philanthropy Cloud

(Community) 5/19 - 5/21

In support of the charity mission, I define critical operational performance areas and lead a global team in building programs and processes to scale charity operations effectively and efficiently. This includes leveraging our new Salesforce platform to increase donor numbers and retain existing clients. Additionally, I established a Global Support Operations team fostering a culture of customer advocacy and accountability, measured through objective and key results (OKRs) and metrics.

● Strategized and developed global support processes, programs, and systems that can effectively scale as the business grows.

● Managed teams that lead programs, define global processes, provide business insights and drive operational rigor to streamline processes.

● Established a culture of innovation related to methods, tools, and processes for Global Operations. Result: Reduced manpower requirements by 55% and overtime by 70%, while increased annual revenue by 20%.

McKesson, Emeryville — Sr. IT Program-Project Manager 4/18 - 2/19 Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies and strategic partnerships.

● Collaborated cross-functionally to support M&A activities, working with engineering, project management, sales, finance, leadership, and strategy teams.

● Designed and deployed a service delivery model to meet tight deadlines, define KPIs, track progress, and achieve operational excellence while staying aligned with technology trends.

● Partnered with the technical team to support migration and expansion to Azure, including One Cloud, networking, security, Azure AD, and Office 365.

Results: Achieved seamless migrations and integrations that were transparent to client customers, ac- complished with no unscheduled downtime, and delivered with no significant delays. Global Children Rights, Livermore, CA, Sr. IT Manager 10/16 - 02/18 Hewlett Packard, Palo Alto, CA — Sr. Program Manager 04/15 - 09/16 Kaiser Permanente, Pleasanton, CA — Sr. IT Program Manager 06/12 - 03/15 Business Image Management, Pleasant Hill, CA — Project Manager 08/05 - 12/11 PROJECT LIFECYCLE/RELEVANT IT/SOFTWARE/SOFT SKILLS SW/Platform/Application/Framework

Familiar with AWS, Azure, AI/ML, Reltio, Snowflake, Databricks, Salesforce, Workday, SAP, Epic,Aisera, Gemini, AIM,Data governance, IT security

PROJECT MANAGEMENT /PROGRAM MANAGEMENT

● PI Planning,Project Planning, Demand Planning/Capacity Planning

● Proficient in MS Project, Confluence, WIKI, Asana

● Advanced knowledge of JIRA, Confluence, BI Analytics software, and metrics

● Skilled in research, data gathering, and data analysis (analytical and quantitative research)

● Strong verbal and written communication, presentation, and persuasive skills; strategic thinker

● Process improvements using Lean Six Sigma; program monitoring with defined metrics

● Advanced knowledge of Scrum, Agile, Safe, and Waterfall methodologies EDUCATION & CERTIFICATION

American Intercontinental University — MBA Emphasized in Project Management (May 2010) Tehran University— B .S. General Biology (January 2001)

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