Customer Service Shift Supervisor

PHILIP CASSALE

**** *********** ****** ***********, ** 12306

518-***-**** **************@*****.***

Logistics Industry Professional

Career Objective:

To obtain a management position within the production industry that would utilize my professional experience, strong leadership and communication skills and provide upward mobility.

Key Strengths & Accomplishments

Management:

Develop and execute best practices and protocols and contribute to employee professional development

Leadership:

Successfully set the standards of excellence while maintaining the philosophy of leading by example

Team player:

True understanding of the benefits to employees and company success by cultivating professional working relationships

Crisis Management:

Inept ability to pinpoint potential opportunities and act in a methodical fashion to resolve before they become critical

Decision Making:

Benchmarking quality industry specific decisions and consistently ready to implement a contingency plan at any give time

Industry Liaison:

Key contributor in performing stellar customer service in an effort to provide company with repeat business

Ability to develop partnerships with industry suppliers in an effort to generate revenue for company

Education & Training:

Recognize the significance of professional development to achieve personal goals, as well as contributing to company value

Philip Cassale 518-***-**** ********@*****.*** Page 2 of 3

Professional Experience:

10/23-4/24 Swift Transportation Johnstown NY

Operations Leader

Fosters team unity and enhances the daily efficiency of the company

Provides supervision to 13 Grocery Operations Supervisors directly responsible for 97 drivers and 113 tractor trailers

Ensures operation efficiency of the organization through proper utilization of personnel and equipment.

Prepares performance evaluations.

Ensures FMCSA regulation compliance

Developed safety procedures within compliance of company safety policy

06/17-12/22 Self-employed

Owner operator Combos Fish $325,000 in annual sales

07/07 – 06/17 Golub Corporation, Schenectady, New York

Dispatching Supervisor

Performs as shift supervisor/lead dispatcher for any assigned shift

Provides supervision of 147 drivers, to include the assignment/review of work at 130 stores of perishable goods

Prepares input to performance evaluations, receives/dispatches routine/emergency telephone calls/radio communications

Acts as shift supervisor in dispatching personnel and equipment in emergencies using established protocols.

Operates a variety of communications equipment, operates an electronic telephone console, receives emergency calls and provides information to the public.

Prepares and maintains accurate records and logs of all radio transmissions, telephone calls and other records, files, information systems.

Operates computer inquiry terminal to obtain information on persons and vehicles through related database systems.

10/96 – 04/07 Yellow Freight (LTL Carrier), Albany, New York

Operations Supervisor

Solely responsible for Outbound loads from Albany, New York to various Yellow Freight facilities throughout the country.

Responsible for the supervision and scheduling of 37 full time personnel to meet timely demands for each dispatcher.

Planned the delivery of all inbound freight on a daily basis.

Interviewed, hire and terminate temporary personnel.

Coordinated and provide leadership assistance to multiple facilities throughout the U.S. regarding loads, intake and personnel.

Ability to multi-task with regard to dispatch of drivers outbound, inbound, and wrap-up.

Trained and coached new personnel.

Ensured all work is being performed according to company policies and procedures.

Provided performance evaluations on permanent hires.

Acted as an liaison between the Teamsters and management.

Provided stellar customer service.

1990 – 1996 United Parcel Services, Latham, New York

Supervisor

Managed 26 full time employees.

Provided 30-day performance evaluation on all direct report personnel.

Responsible for optimizing outbound, inbound and wrap-up of building.

Industrial Engineer managed all aspects of building volume including flow throughout the building.

Ability to multi-task, set priorities and follow through.

Philip Cassale 518-***-**** ********@*****.*** Page 3 of 3

Military Service

New York Army National Guard 1988 – 1994

Executive Officer 1991 – 1994

Second in charge of company

Training Officer

Logistics Officer

Platoon Leader 1988 – 1991

Responsible for 16 Army personnel; training and discipline

Accountable for 4 and M1 tanks

Education: Dual Major: Math and Economics 1983 – 1988

State University of New York at Brockport

Brockport, New York

Technical: Working knowledge of Microsoft Office Suite (Word, Access, Excel).

Thorough knowledge of trucking industry home grown systems.

Committees: K.O.R.E. (Keep Our Reputation Excellent) 1993 – 1995

First Response Unit (Respond to Chemical Spills) 1993 – 1995

References furnished upon request

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