Customer Service Call Center

Barbara Wytanis

**** **** ***** ****

Unit***

North Miami FL 3318

********@*****.*** 732-***-****

Over 5 years of Supervisory/Managerial experience in customer operations/call center environment. Highly skilled at building strong team environments and fostering open communication.

BUSINESS EXPERIENCE:

Seahorse Express Bayonne, NJ

Dispatch October 2018 – Present

Moving in land freight and vehicles domestically and international.

Responsible for receiving and transmitting pure and reliable messages between shippers and carriers.

Responsible for brokering deals with shippers and then facilitating the movement of a shipper’s freight.

Interim Healthcare South Plainfield, NJ

After Hours Service Supervisor October 2015 – October 2018

+

On-call staffing supervisor for medical facilities and private clients of Interim Healthcare, a leading provider of /healthcare personnel in northern New Jersey.

Responsible for all issues that arise including "call-outs", new staffing needs and

potential new clients.

Troubleshooting all issues for both clients and employees of Interim HealthCare to ensure client needs are met.

Peak Chiropractic Red Bank, NJ

Receptionist/Customer Service July 2006 – October 2015

Greeted all new and existing clients.

Answered incoming phone calls and scheduled all client visits.

Created press releases for all wellness events.

Chrysler Financial Corporation Red Bank, NJ October 1989 - July 2006

Customer Service Supervisor – Customer Interaction

Managing customer service activities of team members in multiple locations.

Recruited, managed and mentored new customer service representatives.

Addressed any negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations.

Managed department expenses to stay within allocated budget.

Resolved customer questions, issues, and complaints.

Recommended changes to existing methods to increase accuracy, efficiency and responsiveness.

Generated and distributed daily reports and other acknowledgements to appropriate personnel.

EDUCATION EXPERIENCE:

Saint John’s University September 1984 – December 1989

Bachelor of Science in Communications

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