Operations Supervisor Customer Service

Ernest C. Lenon II

Victoria, Texas / 361-***-**** / **********@*******.***

Professional Summary

Versatile Operations Supervisor/ Driver adept of taking on routine and complex business challenges with a resourceful and creative approach and is not afraid to roll up his sleeves to get the job done. A dedicated and hardworking leader with a history of streamlining operations and increasing efficiency for 5 Texas cities.

Skills

Accident Investigations / Incident Reports

Driver Safety Programs Compliance

Ability to schedule employee routes

Employee engagement management

Customer Service

Knowledgeable skills using MAC and Microsoft search engines

Typing up to 45 WPM.

Proficient in WORD, POWER POINT, EXCEL, programs.

Work History:

Speedy Stop Car Wash 07/ 2022 to Present

Senior Team Lead - Victoria, Texas

Responsible for the operation, coordination, and minor maintenance issues of a multilane car wash.

Crane Operator

Caterpillar - Victoria, Texas 07/2021 to 05/2022

Operated 20-ton overhead crane for relocating heavy metal frames. In the fabrication of excavators for caterpillar.

Swing / Route Relief Driver 06/2019 to 07/2021

Republic Services - Victoria, Texas Area

Focused to complete routes for drivers that are unable or not able to report for work. This applies to all lines of business the company operates, (Commercial, Industrial, and Residential). With the ability to utilize a map for unfamiliarity with the town or route.

Operations Supervisor 11/2010 to 05/2019

Republic Services - Victoria, Texas Area

Complied with regulatory and company policies for compliance to improve workplace safety and readiness of 25 employees.

Performed root cause analysis, accident investigations, and resolutions to prevent future accidents.

Performed daily evaluations of 20 routes, based on weather and road conditions for employee safety and customer satisfaction in real time.

Safety Supervisor 08/2009 to 10/2010

Republic Services - Corpus Christi, Texas

Monitored the work practices and procedures of over 125 company employees and support labor, monthly to ensure compliance with company standards and practices.

Performed detailed random inspections on over 60 commercial trucks to assess for safety maintenance.

Residential Driver 09/2006 to 07/2009

Republic Services - Corpus Christi, Texas

City Collection Driver

Maintained safe driving record be observing all road rules, remaining cautious and alert in unfamiliar areas while keeping control of the vehicle.

Professionally engaged/serviced over 900 customers daily. Regarding complaints, while gathering all necessary information to make an educated decision in resolving the issue.

Completed basic maintenance and performed minor repairs myself while on the route to complete the daily service.

Brinks Armored Services 05/2006 to 9/2006

Driver: Responsible for the secure transport and security for large amounts of money and/or valuables.

Communication’s Platoon Sergeant 04/1986 to 05/ 2006

United States Army

Operated in every frequency spectrum throughout my career, AM, HF, VHF, SHF, and satellite (UHF). With the ability to trouble shoot problems that occur in establishing and or maintaining a communications network.

Guided over 50 subordinate Non-Commissioned Officers in identifying and developing their personal strengths, while enhancing their leadership skills to overcome weaknesses, though out my career.

Maintained safety, security, and operational readiness of more than $25 million in equipment assets.

Education

Associate’s degree (2006) in Arts and Business Administration

Excelsior College - Albany, NY.

Will Rogers High School

General Education (Diploma, 1976)

Tulsa, Oklahoma.

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