Customer Service Data Entry

Venesia McKinney

Monroe, La ***** 214-***-**** **************@*****.***

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Stress Tolerance

Policy Adherence

Medical terminology knowledge

Appointment Scheduling

Record maintenance

Strong interpersonal skills

Follow-up skills

Claims Processing

Insurance Verification

Customer Service

Experience

HEALTHCARE REPRESENTATIVE 06/2021 - Current

Teleperformance USA- United Healthcare - Remote

Provided customer service and support to patients, families, and healthcare providers. Conducted patient assessments, data entry of medical records, and maintained accurate patient information in the system.

Assisted physicians with paperwork for clinical visits and procedures. Scheduled appointments for patients using the electronic health records system. Assisted in checking patient's insurance eligibility prior to their appointment. Collected payments from patients and entered them into the billing system accurately. PACKAGE HANDLER 05/2020 - 06/2021

Fedex - Monroe, LA

Responsible for Loading and unloading packages onto trailers/trucks. Loaded and unloaded packages from delivery vehicles with manual and powered equipment. Inspected packages for damages or defects and recorded any issues found. Organized packages according to type, size, destination, and other specifications. Stacked boxes onto pallets in an efficient manner. Checked all outgoing shipments to ensure accuracy of contents. Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks. Education and Training

Richwood High School - Monroe, LA High School Diploma 06/2020

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