Customer Service Representative

CHUKWUDI ONOVO

Toronto, ON E-mail: ************@*****.*** Tel: 647-***-****

Objective: Obtain a position as a customer service representative, which will enable me to use my interpersonal skills to support customers

Summary of Qualifications

● Over 2 years of Customer service experience in the Call center area

● Strong Computer Skills: Windows, Microsoft word, Microsoft Access, Microsoft Acrobat, and internet

● A Fast Quick Learner Productive team player and independent worker with a strong capability of handling multi-tasks in a very busy work environment

● Punctual, responsible, organized, detail-oriented, and flexible.

● Dependable candidate successful at managing multiple priorities with a positive attitude.

● Willingness to take on added responsibilities to meet team goals.

● Available evenings and weekends

Relevant Skills And Experience

Customer service Representative

● Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

● Developed team communication and information for meetings.

● Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.

● Developed and implemented performance improvement strategies and plans to promote continuous improvement.

● Used critical thinking to break down problems, evaluate solutions and make decisions.

● Responded to customers’ inquiries effectively and provided them with relevant information.

● Contacted customers with product information and advised them of payment options.

● Accepted all payments and verified the authenticity of transactions. Member service representatives

● Offered friendly and efficient services to customers.

● Handled challenging situations with ease.

● Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

● Entered clients’ data into the database correctly and updated regularly. Work history

Customer service representative - Carry telecom industrial company. 2017-2019

Member service representatives - Planet Fitness

2015- 2017

Education

O.S.S.D James cardinal Mcguigan H.S 2017

References available upon request.

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