Customer Service Public Relations

Jessica Reyes

************@*****.*** 312-***-****

EDUCATION

University of Illinois Urbana-Champaign

Bachelor of Science in Advertising

Minor- Public Relations

PROFESSIONAL EXPERIENCE

Country House Restaurants Alsip, IL

Waitress May 2019-March 2020

Excellent communication and interpersonal skills, ability to handle complaints and resolve conflicts

Efficiently managed multiple tables, balanced cleaning, serving and preparing tasks

Flexibility to cover shifts and roles, assisted collogues during busy periods

Accurate order taking and delivery, attention to food presentation and quality

McDonald’s Chicago, IL

Crew Member March 2020- June 2021

Packaged over 300 orders daily and distributed them following COVID-19 health guidelines.

Delegated with diverse consumer base

Provided excellent customer service to ensure all the customers were satisfied with their experience

Juggled hundreds of food orders and transactions both in drive through and lobby

Westrec Marinas Chicago, IL

Office Admin June 2021 – September 2023

Trained and mentored new hires (10)

Operated office equipment such as phones, scanners, fax machines, and copiers

De-escalated customer complaints and referred issues to management as required

Experience with cash drops up to $1,000 - $3,000 a day

SKILLS

Languages: Bilingual in Spanish and English, (Written and Spoken) French at a Scholarly level

Technical: Microsoft Excel, Microsoft Office Suite

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