Customer Service Team Member

Summary

Valued team member with a high level of integrity ans honesty who will keep all operations running smoothly. Supervisor with 7 years of experience leading, training, and motivating a team of employees and, promoting energetic, positive results-driven work environment.

Education

Lamar University Beaumont, TX

Business Adminstration 05/2025

Current GPA 3.4 Dean's list 2023/4

Blinn College Brenham, TX

Liberal Studies 05/2022

GPA 3.0

Graduated with honors. Dean's List 2019/20

Skills

Computer Literacy, communication skills, Microsoft Office, Presentation Skills, Customer service, Sales Experience

Ulta Beauty Brenham, TX

Sales Consultant 11/2023 - Present

Communicated with customer support for clarity on questions that were not answered in the online FAQs Increased sales by 63% through upsells and cross-selling of additional products and services Increased customer retention by 70%

Increased the average sale price by 53% by using an optimized sales process and understanding the target market Created an Excel database and sales dashboard for tracking sales process metrics Grocery Supply Company Brenham, TX

Order Picker 08/2022 - Present

Inspected incoming and outgoing shipments to verify accuracy and prevent errors. Trained new warehouse employees on safety procedures and provided updated aafety manuals for review purposes. Administered and maintained a workflow spreadsheet for the warehouse, ensuring that everything was scheduled and accounted for

Worked with the team to implement and manage a new customer service plan that reduced abandoned and lost orders by 70%

DEREE Brenham, TX

Administrative Assistant 02/2021 - 07/2022

Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential

Performed network monitoring on a daily basis, which involved reviewing server and application logs for intrusions and developing a plan to address them

Maintained a high level of professionalism and provided excellent customer service to all company clients AccentCare Brenham, TX

Care Provider 02/2021 - 12/2021

Introduced a system for clients to record and track their therapeutic progress using an electronic healthcare records system

Provided companionship for an average of 3 new clients per month Jessica Kallie

979-***-**** *************@*****.*** Brenham, TX Provided one-on-one assistance to clients on a daily basis to ensure proper treatment and care Blue Bell Creameries Brenham, TX

Supervisor of Hygenic Department 08/2018 - 01/2021 Carry out hygiene audits as per production shutdown with the operations team. Instruct and guide staff in all cleaning procedures. Ensure shutdown audit forms and production hygiene records were adequatedly completed. Computer literacy (Word, Excel, etc.)

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