Team Member Active Directory
Resume:
Christian Valdez
Carson CA **745
************@*****.***
Summary
I am seeking to contribute my six years of expertise to an efficient and eager IT department. With six years of experience, I possess a strong skill set in managing complex IT projects and escalated SLAs. My flexibility allows me to thrive in fast-paced work environments, while building strong working relationships with diverse individuals and effectively addressing technical issues. I have excellent communication skills, and I am always eager to learn new technologies then assimilate new ideas. My keen analytical and strong interpersonal skills, make me a valuable asset to any managerial IT team. I strive to be a dependable and reliable team member to help meet deadlines or find solutions to any issue that presents itself, I wish to further myself in the next line of work I receive.
EXPERIENCE
2/2017-8/2023
Allied Digital
Desktop support
680 Knox St, Torrance, CA 90502
Supervisor: Juan Flores 310-***-****
My role at allied was to help monitor and complete tasks in ticket
Queue of 8 different accounts with other team members
Help assist new members with accounts though teams
Helped resolve issues with computer, printers, mobile devices and other hardware
Escalate and report any critic network issues to higher tier teams
Using Active directory and other Active directory like programs to
Unlock account and reset passwords
Knowledge in Active Directory
Able to install and update software
Knowledge in Netsmart, Med-tech and Point Click Care
EDUCATION
ITT Tech Institute, Torrance CA
Associate Degree, Information Technology- Network System Admin,
Sept 2014
References
Juan Flores
Former Supervisor
SKILLS
6 years of service desk experience
Maintaining, repairing, troubleshooting computer systems, software and hardware
Stromng Knowledge in assisting with Printer and mobile devices
Knowledge of Computer hardware and software
Problem Analysis/solving
6 years’ experience with ConnectWise, LogMeIn and TeamViewer
Experience aiding team member
Troubleshoot issue
Knowledge in ServiceNow and Sparc
Unlocking, resetting passwords
and locking accounts in Active Directory
Basic Troubleshooting with Mac devices
Experience with Citrix and annyconnect
Strong Knowledge Win OS 11, 10, IOS and network technology
MS Office Suite-troubleshooting SW and HW
Related issues
Able to adopt to new technology and set ups
Contact this candidate