Customer Service Representative
Resume:
Summary
an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do. Experience
Help Desk Technician
Technical Support Specialists • Pembroke Pines, FL 08/2022 - Present
Provide technical assistance to customers via phone, email, and chat, troubleshooting hardware and software issues.
Diagnose and resolve network connectivity problems, guiding customers through step-by-step solutions. Effectively handle and prioritize support tickets, ensuring timely and satisfactory issue resolution. Customer Service Representative
iQor • Miramar, FL
04/2020 - 01/2022
Assisted customers in a friendly and professional manner, addressing inquiries and resolving issues promptly. Received and processed orders, ensuring accurate product information and timely delivery. Demonstrated product knowledge to recommend appropriate solutions and upsell products, increasing sales revenue.
customer service support
Florida Blue (Blue Cross and Blue Shield of Florida) • Remote 08/2017 - 09/2019
Responded to customer inquiries and provided product information through email and live chat. Assisted in updating the company's knowledge base, ensuring accurate and up-to-date customer support resources.
Collaborated with the customer support team to improve response times and streamline support processes Assisted in creating customer satisfaction surveys and analyzing feedback to identify areas for improvement. Customer Service Representative
Walgreens • Atlanta, GA
01/2016 - 12/2016
Handled customer inquiries, answered questions, and resolved problems in a timely manner Created a new customer database by entering customer information into a database Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Developed and trained [x] new customer service representatives on the proper handling of customer inquiries Performed sales analytics and provided recommendations that increased sales by $[x] Skills
Computer skills, Microsoft excel, Sales, Front desk, Communication skills, Typing, Windows, Customer service Luxury Clark
************@*****.***
Miramar, FL
Education
phlebotomists
Cbt college • West Palm Beach, FL
10/2018
Successfully completing a formal education program in phlebotomy from CBT College technology & communications
Miami Dade College • Miami, FL
06/2017
successful implementation of VoIP technology allows voice communication over the internet, leading to the rise of applications like Skype, WhatsApp, and other internet-based calling services. Certificates
CPR, Phlobotomy, Tecnology & Communications
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