Project Management Business Analyst
Resume:
Detail-oriented professional with extensive experience in optimizing system functionality, enhancing operational efficiency, and mitigating risks within diverse organizational settings. Skilled in requirements gathering, system architecture design, and project management. Proficient in identifying opportunities for process improvement and implementing innovative technical solutions. Instrumental in liaising between technical and non-technical stakeholders to achieve strategic business objectives. Demonstrated ability to adapt to evolving technologies and lead cross-functional teams towards project success. Strong analytical and problem- solving skills with focus on delivering scalable solutions for business needs. Technical Proficiencies
Salesforce Associate Certification, Salesforce Sales Cloud, Salesforce Service Cloud, TeamCenter Enterprise, Power Query, BMC Discovery, C#, MS Office Suite, Jira, BMC Remedyforce, Clearwell EDiscovery (Certification) Career Experience
Teradyne/Nextest, Inc, San Jose, CA May, 2023 – March, 2024 Marketing Systems Analyst
Directed transition from legacy CRM tools to salesforce.com (Sales Cloud) as part of marketing operations team. Improved legacy reporting for informed business decision-making, facilitated product management through engineering change notification process, and provided additional support in quote-to-bill process for marketing team. Led weekly report generation to streamline business processes. Orchestrated product enhancement workflow via Teamcenter Enterprise. Facilitated requirement sessions for Salesforce-Oracle data integration. Collated customer account data for Salesforce consolidation. Key Project:
Defined business requirements for initial Salesforce.com deployment. Collaborated across IT departments to develop Salesforce implementation reference designs. Analyzed processes to identify business requirements for tool enhancements. Presented project updates to executive management. Conducted data analysis of customer account data to inform decision-making.
• Modernized CRM functionality and replaced legacy forecasting systems by implementing Salesforce.com.
• Implemented Power Query automation, reducing weekly report time by three hours.
• Tailored Salesforce account and opportunity pages to align with business needs. Aligned Salesforce logins and profiles with organizational structure and data.
• Created customized Salesforce objects aligning with existing workflows.
• Successfully executed migration of account data from legacy systems to Salesforce.com, ensuring seamless transition.
• Pioneered comprehensive cleanup initiative for customer account data, enhancing accuracy and organization within Salesforce.com.
California Independent System Operator, Folsom, CA May, 2017 – May, 2023 Configuration Manager
Collaborated within team tasked with implementing ITSM tools and policies, engaging directly with change/release management, systems engineering, and executive leadership to develop CMDB aimed at streamlining automation across IT infrastructure. Oversaw Configuration Management Database (CMDB) to meet business and regulatory requirements, implementing and overseeing plans to enhance business processes, using CMDB. Maintained high-level CMDB compliance with regulatory (FERC) standards. Documented requirements and user stories efficiently, using Jira.
• Prepared CMDB for integration with Ansible, Splunk, and Jenkins in collaboration with engineering teams. Identified and implemented efficiency improvements in conjunction with stakeholders through CMDB utilization.
• Administered data imports/exports on our CMDB on the salesforce.com platform.
• Performed administrative duties within the salesforce.com environment.
• Monitored industry trends to integrate new technologies effectively within the project.
• Liaised with vendors to contribute product enhancement ideas and gain insights into product roadmaps. Thomas Lange
Salesforce Business Systems Analyst
Folsom, CA 95630 • 916-***-****
Page 1 2
• Established and upheld advanced asset tracking system through BMC Discovery, enabling streamlined monitoring and management.
• Crafted tailored reports from diverse array of tools, encompassing off-the-shelf and customized toolsets, enhancing data analysis and decision-making capabilities.
Pacific Gas & Electric Corp, Sacramento, CA July, 2016 - December, 2016 Consultant
Led project management and spearheaded development of tailored workflow automation tool, proficiently coding application in .Net and leveraging MSSQL server for seamless back-end data storage. Directed requirements gathering and release timeline management. Oversaw feature releases to production. Offered expert consultancy, clarifying business needs for clients. Crafted technical specification documents and conducted staff training on workflow tool design and operation.
• Achieved full-stack application development, orchestrating test cases, unit tests, and integration tests to ensure comprehensive quality assurance.
Intel Corporation, Folsom, CA December, 2010 – July, 2015 E-Discovery Specialist
Served as member of high-performing eDiscovery Team, ensuring legal readiness for litigation by handling data collection, indexing, and search. Directed multiple high-volume cases simultaneously, spanning HR to international IP matters. Implemented process improvements and automation initiatives, enhancing reliability, data quality, and achieving substantial cost savings. Led creation of utilities, enhancing efficiency and elevating data quality. Engaged with HR/IP counsel to optimize keyword searches in discovery tools. Improved quality indicators by documenting tribal knowledge into structured processes.
• Developed top-tier e-discovery service integrating creativity and technology to uphold defensibility standards and meet legal deadlines effectively.
• Executed strategic plan, resulting in successful management of over 100 active matters.
• Achieved $700K annual savings and resolved customer frustrations through successful automation projects, earning Divisional Recognition Award.
• Saved $3.5M annually by internalizing processing capabilities, earning Divisional Recognition Award. Provided effective support for global matters spanning the U.K., India, China, and domestic cases.
• Delivered exceptional e-discovery services leading to $1,000,000 recovery in counter suit.
• Achieved $20k savings and met court deadline through automated file conversions, using scripting.
• Certified Clearwell Administrator (Now VERITAS eDiscovery Platform). Additional Experience
Systems Engineering, Release and Change Management Intel Corporation, Folsom, CA Technical Business Analyst Intel Corporation, Folsom, CA Systems Engineer Intel Corporation, Folsom, CA
Education
Master of Science in Information & Communication Sciences Ball State University, Muncie, IN
Bachelor of Science, Business & Marketing
Indiana University, South Bend, IN
Page 2 2
Contact this candidate