Project Manager Management

Chatsworth, CA ***** 917-***-**** ********@*****.***

GAURAV GUPTA

Project Management professional with technical skills over several years of experience working in the IT industry. Have a strong focus on designing and delivering value-based enterprise systems with data-driven decision-making processes through a combination of technical, analytical, business process, and Business Analysis skills combined with a customer-centric focus. Continually upgrading and applying various skills in people management, process definition, problem-solving, and technical skills to improve individual, team, and organizational performance.

PROFESSIONAL

SUMMARY

Scrum /Agile Strong Communication and Interpersonal Skills

Technical Leadership for Delivery

Excellence

Process Improvement

Strategic Planning Resource Planning

Project Management PMP / MBA

Project Plan Development Vendor Management

SKILLS

PROJECT MANAGER SR 01/2023 to Current

Blue Shield of CA, Woodland Hills, CA

WORK HISTORY

Develop and manage Medicare Supplement and Medi-Cal line of business project execution of cycle-related efforts to deliver desired project outcomes

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Collaborating across enterprise including Executive leadership to ensure successful delivery of Medicare products to members

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Determine product implementation feasibility and complexity, in collaboration with Blue Shield, Legal, Compliance and Privacy departments

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Overall management of team, including coordination, communication, status reports, developing schedules and project scope, and managing stakeholders, financials, risks, and issues.

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Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.

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Involved with Actuarial, Sales, Marketing, Language development, Product Management, Market Acquisition, etc involved in the compliance/ mandates filing with CDI, DMHC, DHCS.

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● Manage risk identification, quantification, and risk response development Develop Project status dashboards for stakeholders for one stop and shop kind of status reports associated with various Med-Supp related projects that consists of 3 cycles.

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Conduct Impact assessment with the various stakeholders after determining the project charter and lay out workplan using microsoft project .

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● Managed the full life-cycle of product development. SR PROJECT MANAGER -IT 01/2010 to 01/2023

Blue Shield of CA, Woodland Hills, CA

WEB APPLICATION MANAGER 09/2009 to 09/2010

Data Quick

● Managed Multimillion projects after seeking funding from senior executives. Monitored project progress, identified risks and implemented corrective measures to acquire success.

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Developed Jira Dashboard for internal operation management team used for Agile transformation. Carry out daily stand-up calls to track Jira-related tasks and consumption of backlog tasks.

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As Project Manager handled Application and Infrastructure Optimization & Modernization, migrating enterprise apps to new infrastructure.

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Applied Project Management experience in recent infrastructure upgrades and cloud migrations that includes application migration consisting of planning, budgeting in terms of workforce /hours, risk assessment, and implementing agile framework for efficient and improving the cost-effective way of managing operations,

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● Reduced the application deployment time by 15% using Agile methodology and automation. Worked with cross-functional teams like Architects, solution design, SCRM, Development, Business teams, testers/QA delivering required projects/services.

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● Facilitated workshops to collect project requirements and user feedback. Extensive experience in managing software product engineering, deployment, and integration.

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Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

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For Agile Transformation managed Jira implementation that includes setting up the dashboard, and Kanban board for creating transparent ticketing solutions for operation management team.

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● Proficiency in coding, such as Python, JavaScript, Power Shell, Ansible etc. Established and managed change management processes to fulfill successful project transitions.

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● Carry out daily stand-up calls to track Jira-related tasks and consumption of backlog tasks Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

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● Interface with Business and upper management teams for EDI application-related matters Managed several EDI application upgrades, customizations that were multimillion-dollar projects, in terms of resource planning, Scheduling, product road maps, and breaking them into well-defined sub-projects and releases

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Managing application service Build, deployment, and operational phase in application management life cycle and performing root analysis of application-related issues and collaborating with developers to resolve them.

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As Project Manager role handled various real estate data modeling projects, identifying resources, defining schedules, identifying risks, mitigating risks, manage stakeholders' expectations

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Managed various real estate in-house developed applications, and websites 24 x 7 with cross-team involving developers, DBAs, and network support professionals

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Developing detailed project plans for infrastructure initiatives to achieve Server/Web Site up time of 99%

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Worked with upper management, and business team and interfaced with county offices, mortgage lenders, and ESCROW companies for real estate data and reporting

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WEB/ SYSTEM ADMINISTRATOR 07/2003 to 08/2009

New York City Board of Education, Brooklyn

SERVER SYSTEMS ENGINEER 05/2001 to 07/2003

P.F. Laboratories, Inc, Purdue Pharma Stamford CT, Totowa NJ APPLICATION MANAGEMENT ENGINEER 08/2000 to 05/2001 Worldwide Connections, Inc, White Plains

Management of Legacy applications - managing security, infrastructure updates, application optimization, and ensuring high availability using latest technology.

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Worked closely with management teams to plan, develop, and execute technical strategies aligned to client's vision.

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Oversaw development and implementation of improvements to support and network operations.

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Played akey role in ongoing network design, reevaluation, and optimization to keep pace with company growth.

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Primary responsibilities include supporting N.Y City department of education website and district web sites 24 x 7 consisting of thirty-two schools district from five boroughs and over 1700 schools with team of developers, DBAs, and network team

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Collaborated with School Principals for FTP access on department website posting schools relevant information and working with their I.T resources on updating individual school websites

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● Provide solutions to district schools' web app-related requirements

● Manage Security vulnerabilities for Websites, Servers, and Server Client applications. Managed server upgrade projects dealing with technical as well as managerial aspects of solution implementation

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Primary responsibilities include rolling out the latest Windows O.S on all servers and client machines, migrating legacy applications onto the new operating systems, and managing security venerability

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● Maintain applications and system uptime by 98%

Manage Server inventory, manage Servers' SLAs, and manage to decommission of old hardware

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● Communicate with stakeholders to manage their expectations as per SLA

● Led a team of windows engineers to manage enterprise applications. Coordinated with stakeholders for builds, maintenance, and outages related to telecom IVR solutions

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● Addressed stakeholders' expectations

Installing Windows Platform that includes server racking, installing O.S., installing Database, and configuring network resources

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Undergo a rigorous certification process to install Interactive Intelligence IVR products on various client sites and provide post-installation support and troubleshooting

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Maintaining regular backups for critical data at the client site, designing Disaster recovery using RAID 1 and RAID 5 levels

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Implementation of telecom solutions -which is the integration of fax, email, chat, phone, and other possible modes of communications

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Maintain certification in Installation, troubleshooting, administration, and programming handlers.

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CERTIFICATIONS ● Project Management Professional (PMP) May 2020

● Completed Agile Training courses from LinkedIn, Pluralsight

● Amazon Certified Solutions Architect- Associate June2019

● CompTIA Server +, A+ July 2003

● Cisco Certified Networking Administrator (CCNA) May2002

● Microsoft Certified Systems Engineer2003-2012(MCSE) Sept 2001-Dec2014 Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure Charter Member Sept 2016

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Certified Engineer for Interactive Intelligence Inc. (IP telephony solutions design and Architecture) Oct 2000

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SAFe 6.0, Agile Certification

Certificate, Product Owner/Product Manager, 05/2024 McKinsey Academy, Fremont, CA

Certificate in Management, Business Management, 02/2024 The University of Texas At Austin, Austin, TX

POST-GRADUATE PROGRAM, POST-GRADUATE PROGRAM IN CLOUD COMPUTING, 12/2023 Harvard Business School Online, Boston, MA

Certificate, business administration, 06/2022

University of Arizona, Chandler, AZ

MBA, Business Administration and Management, 06/2021 Georgian College, Barrie, Canada

Post Graduate Diploma, Computer Programming, 01/2001 Manipal Institute of Technology, Manipal

Bachelor of Engineering, Electrical & Electronics Engineering, 08/1995 EDUCATION

VOLUNTEER WORK

As a LA chapter lead I conducted and volunteered for APA (Asian Pacific Alliance) in Fund Raising for Local Community service organizations (strength united), Centre for pacific Asian Families (domestic violence shelters) Community Health Fair during open enrollment at Chinatown Service Center in LA. Hosting culture events like Holi, Diwali, and New Roz in Blue Shield of California for diversity and inclusion cultural awareness.

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Community Service Actively participated in community services events like food bank service, back-to-school supplies pack up for underprivileged children., raising donations for people affected by natural calamities, social organizations for uplifting poor kids like CRY America, and Doctors across Borders. Frequent blood donation.

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