Customer Service Data Entry
Resume:
SHEILA WHARTON
**************@*****.***
Zion, IL 60099
PROFESSIONAL SUMMARY
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
SKILLS
Patient Scheduling
Problem Solving Aptitude
Stress management techniques
Continuous Learning Mindset
Patient Care Coordination
Data Entry Proficiency
Medical Terminology Proficiency
Patient Communication
Computer Literacy
Insurance Verification
EXPERIENCE
Advanced Medical Support Assistant
Harry Truman VA, Columbia, MO, Nov 2023 - Current
Documented information required for patients' specimens and tests completed.
Reviewed test results for completion and abnormalities.
Supported medical staff by answering phones and preparing supply orders.
Updated records in EHR system, carefully protecting patient information and verifying data.
Oversaw patient check-in by pulling charts, verifying data and organizing paperwork.
Maintained accurate patient records in electronic health record systems.
Assisted physicians during patient examinations and procedures.
Pre K Teacher
Destiny Learning center, Missouri, CO, Apr 2021 - Nov 2023
Encouraged children to learn through play and exploration.
Improved classroom control by resolving behavioral issues using positive reinforcement techniques.
Encouraged open communication with parents about their child's growth and development.
Implemented sensory-based learning activities for fine motor skill development.
Created age-appropriate lesson plans focusing on cognitive, social, emotional, and physical development.
Tended to feeding, diaper changing and children's other basic needs.
Administrative Intern
Youth Job Center, Columbia, MO, Feb 2014 - Nov 2023
Plan meetings and keep detailed minutes
Create and maintain filing system to keep organization
Transcribe and distribute emails, memos, outbound letters and fax
Organize, check and respond to ingoing mailings as necessary
Facilitated events throughout the year for the staff and youth served.
Office Assistant
Arnetra Gilliam Chiropractic, Chicago, IL, Sep 2012 - Jul 2015
Appointment scheduling for patients
Organized patient files and created a filing system to easily add to and retrieve information
Faxed doctors' notes, orders and other PHI using proper protocols
Provided excellent customer service to patients upon entry of clinic
Sent requests to outside facilities for medical records and deliver information to provider
EDUCATION
Healthcare
Columbia College, Columbia, Missouri, Jan 2022
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