Customer Service Administrative Assistant
Resume:
Shana Bevill
Newnan, GA *****
***********@***.***
Customer Service Representative/ Administrative Assistant
Customer Service Excellence while keeping a Professional, Courteous, and Polished demeanor
Over twenty years in multi-tasked, fast paced environment with a strong record in achieving results with excellent customer relations
A friendly, resourceful individual with positive energy constantly going the “extra mile” to exceed the customer’s expectations.
A Team player with solid leadership skills able to generate new ideas, analyzes and resolves challenges, and advance organizational goals and objectives.
Core Strength
Sharp problem-solving skills paired with a proactive mindset
Extraordinarily strong organizational skills with the ability to prioritize and multitask
Customer Service and Client Retention
Excellent communications skills - both written and verbal
Multiple project management
Accounts Payable in Foundation
Public Speaking; community relations
Flexible and adaptable to change in environments
Effective Time Management
Sharp problem-solving skills paired with a proactive mindset
Documentation and record keeping
Computer Skills: Windows, 2 forms of CRMs, Excel, QuickBooks, Foundation, and Outlook
Highlights of Professional Experience
NAILED IT ROOFING March 2020-Present
Executive Assistant
Answering a high volume of incoming calls quickly and assisting customers efficiently with scheduling inspections, general and client specific questions, repair scheduling procedures, and problem solving
Placing outbound calls to customers as needed to return voicemail's, follow-ups, and to assist with scheduling
Entering appointment requests into our system via phone, email, and our web-based request forms
Strong ability to multi-task and a willingness to learn
Following up phone calls to clients, vendors, contractors, and insurance companies
Submitting estimates to insurance companies and customers
Using Beacon Pro Plus to place material orders and check tracking dates, and check storm dates
Problem Solving make sure the customer understands the whole roofing process and answering any questions they have
Making Excel spreadsheets to keep up with jobs, payments, and schedules
HITACHI CONSTRUCTION MACHINERY of AMERICA February 2018-March 2020 Administrative Assistant, Product Support
Provided administrative support for Product Support, Warranty, and Training Departments
Coordinate all product support material for staff and dealer meetings
Assist Service Managers, Technical Support Managers, District Product Support Managers, and Technical Support Specialists as required, including tracking trip reports, expense reports, and budgets
Prepare Product Support, Rebuild Department, and Warranty Department’s purchase orders and check requests
Prepare monthly management meeting reports as requested
Administrator for all technical literature including coordinating product support publications lists, printing and shipping of all new publications, and monthly notification to dealers of current Service/Parts News Bulletins
Design and create presentations for managers when requested
Coordinate instructor-led training functions including processing student registrations, hotel reservations, and communication to dealers, catering, and record keeping
Assist dealers with administrative questions concerning ordering, shipping and returning cores and rebuilt components This includes creating sales orders, opening and closing jobs for technicians and processing incoming core credits
Maintain Rebuild records including productivity, weekly sales, inventory, and failure reports
Administer Extended Warranty Coverage programs
Prepare routine and special warranty, policy, and campaign reports for management
Input machine warranty registration forms and machine hour updates to maintain current warranties
Organized and facilitated our four-day Service and Parts Seminar which included 175 dealers from around the world.
WARRIOR RESTORATION May 2012-Nov 2015 Administrator/Collections Specialist
Track projects; provide timely ongoing reports to VP and management team
Organize and prioritize client and vendor communication, including calls and incoming mail/email. Respond to incoming inquiries; take messages or field/answer questions
Assist with coordinating crew and job scheduling
Collection calls and/or correspondence in a fast-paced goal-oriented collections department
Providing customer service regarding collection issues, insurance non-payments, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Accountable for reducing delinquency for assigned accounts
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Establish and maintain effective and cooperative working relationships with insurance companies, customers, and fellow employees
ADESA ATLANTA Jan 2009 to May 2012
EBusiness Champ
Take photos of vehicles per company specifications and download for internet sale
Ensure the accurate data entry of the internet sales and National Account’s AASC entry
Assist internet department in location and tracking of missing vehicles
Provide prompt and courteous service: both on the phone and in person
Assist in assuring the inventory is always in the proper designated areas of the lot. Helping with physical inventory on a periodic basis
Assist in verifying that repairs are completed, charges submitted, and inventory is moved to the designated lot
Making sure all employees are thoroughly familiar with procedures for handling all aspects of e-Commerce customer service
Making sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
Familiar with procedures for handling all aspects of customer complaints or disputes. Resolve any customer complaints in a friendly, courteous manner. Advise the Manager of all serious complaints or incidences
Compile information needed for various reports and assist in coordinating project-oriented duties at the direction of the Manager
Maintain various files and confidential data; produce confidential reports and correspondence for the Manager.
List all cars for upcoming sales in 10+ lanes (ie. weekend sales, weekly sales, specialty sales)
Contact present and potential clients to increase internet business
Resolve any eCommerce customer complaints in a friendly, courteous manner. Advise the General Manager of all serious complaints or incidences
Monitor all recordkeeping for eCommerce. Monitor cost items and controllable expenses affecting profitability
Ensure prompt and courteous service to e-Commerce customers and vendors. Maintain a good flow of communication with the all auction personnel
Establish strong dealer, national and factory account relationships and educate the dealer body on new and existing functionality for internet sales
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