Customer Service Administrative Assistant

Margie D Pinzon

Administrative Assistant

Experience

February 2022- Present

Administrative Assistant- ARPEC- Air Conditioning, Refrigeration, and Pipefitting Education Center

Oversee and manage the admissions process for new and returning applicants to the HVAC/Pipefitting Apprenticeship program. Enter data for apprentices’ attendance and documentation of their attendance as per policies and procedures. Prepare bi-weekly payroll for all instructors, assist training coordinator in preparing reports and required documentation for Recruitment and outreach events, Union’s Trustees Board meetings and Contractor’s meetings. Update and maintain student’s files apprentices’ work training work hours and provide appropriate documentation and communication as per policies and procedures handbook. Perform daily general office duties (e-filing, archives, copies, scans, emails). Provide customer service to all applicants/apprentices on site, via email, or incoming calls with inquiries or requests.

April 2021- October 2021

Curative Title Specialist – Boston National (FT Remote position)

Clear property title, order deeds, review liens and judgments on mortgage titles, prepare tax certificates and obtain property tax information, and requests payoff for mortgages or liens on title. Provide customer service, contacting and assisting borrowers and attorneys with inquiries and contacting lenders and County Clerk offices.

June 2105- April 2021

Office Associate III City of Miami Beach Building Department

Customer Service/Inspections- provide customer service at our department’s call center in assisting homeowners and contractors with the online permitting process, update and verify contractor’s licenses and certifications, respond to inquiries in reference to title and lien searches, respond to inquiries and concerns on building permits, plan reviews and inspections via email. Also provide information on scheduled building inspections, information on the status of an inspection and assist customers in scheduling inspections online.

Building Records- Process records request for electronic copies of floor plans, engineering reports, and permits. Search, upload, and email electronic plans using Drop box. Also process requests for records of certificate of occupancy, building cards, and open violation reports, and permit history reports.

Building Permitting- Intake of permit applications and plans for all applications submitted. Process building permit applications for all trade permits (Electrical, Building (including master permits, Plumbing, and Mechanical and set up with the corresponding plan reviews as needed.

Building Violations- Managed property cases due to comply with Miami Dade County 40 Year Recertification Ordinance. Prepare cases with all documentation to be presented to the County’s demolition board. Provided information on open building violations and recorded building violations reported to the building department for investigation. Assisted customers in providing information on how to resolve building violations issued to a property and inform on the type of permits to obtain to comply with the Florida Building Code.

Prepared and maintained all related violation files and provided information upon request.

Duties involved administrative, customer service, data entry, clerical duties, filing, and emails.

July 2004- May 2009

PO3 Administrative Assistant US Coast Guard (Integrated Support Command)

Customer Service, verify and update all personnel’s benefits and records, maintained personnel files, and performed HR-related administrative and clerical duties as requested.

Education

AA in Secondary Education

Miami Dade College, Miami, FL

BA in Supervision and Management-Concentration in Human Resources

Miami Dade College, FL

Skills

Creative, take leadership and initiative, organized to prioritize tasks, problem solving and highly value teamwork. Computer competency in excel, word, outlook, power point, and drop box. Bilingual highly proficient in Spanish and English.

Contact

*.**********@*****.***

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