Front Desk Office

ALFONZA DEANGELO JACKSON

*** * **** **

Jacksonville, FL 32209

Mobile Telephone: 301-***-****

E-mail Address: *********@*****.***

EMPLOYMENT HISTORY

Hospitality Staff Kensington, MD 03/2011- Present

Mover

Butler

Banquet Houseman

Server

Bartender

Barback

Utility Worker

Construction General Laborer

Demolition

Warehouse Laborer

Hilton

Front of the House Manager Arlington, VA 01/2018-10/2019

Manage Front Office and Food and Beverage departments

Adjust rates to remain competitive and to meet RevPAR and YTD goals.

Night Audit

Create weekly schedules for the Front Office and Food and Beverage

Perform Sales Calls in order to accumulate local business

Interviewing, hiring, and administrating disciplinary actions

Inputting Food and Beverage, Gift Shop, and liquor orders weekly

Springhill Suites by Marriott

Assistant General Manager Jacksonville, FL 01/2015 to 5/2017

Supervise and manage Front Office and Food and Beverage departments

Managed third party rates, as well as in house revenue management

Develop ideas to effectively increase Marriott Rewards appreciation

Night Audit

Input orders for Food and Beverage, Front Desk, and the Gift Shop

Improved GSS scores from 54% overall to 78%

Passed QA Inspection while on PIP to retain Marriott Flag

Doubletree by Hilton Silver Spring/Washington, DC

Front Desk Supervisor Silver Spring, MD 11/2013 to 11/2014

Supervise and manage the Front Desk, Valet, Concierge, and Bellmen

Night Audit

Hilton Garden Inn Washington DC

Guest Service Agent Washington DC 11/2012 to 11/2013

Promoted to Front Desk Supervisor

Hilton Rockville Rockville, MD 05/2008 to 11/2012

Front Desk Receptionist

Awarded Employee of the month

Nominated for Employee of the Year

Hilton Rockville Rockville, MD 08/2007 to 07/2008

Lead Bellman/Concierge/Valet Driver/PBX

Create restaurant guides with maps, Make restaurant recommendations

Create local maps

Conduct check guest in/out

PBX

Hilton Rockville Rockville, MD 07/2006 to 01/2008

On-Call Banquet Server

Set-up and break down banquet rooms,

Serve hors d'oeuvre and plated or buffet meals

Analyze, critique, and make adjustments to Banquet Event Order forms if necessary.

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