Customer Service Manager
Resume:
Jason Aho
Customer Service and Account Management Professional
Bonsall, CA 92003
**********@*****.***
I am a hardworking, young professional, seeking utilize my talent for connecting with my customers and colleagues. I have a proven track record of efficiency, honesty and diligence in and out of the office.
Authorized to work in the US for any employer
Work Experience
Customer Service Manager - Repairs and Returns Manager - Inside Regional Sales Representative
FoxFury Lighting - Oceanside, CA
September 2018 to Present
Customer Service Manager Responsibilities:
• Answering customer inquiries during normal business hours via phone, email, and Live Chat. Inquiries would include; product detail and technical specification questions, dealer pricing and inventory confirmations, order status inquiries, product troubleshooting (see below), and providing direct quotations to customers (primary industry serviced is Emergency Responders and Law Enforcement)
• Communicate with and coordinate internal action between customers (dealer or end-user) and company. These duties included processing invoices and shipments on behalf of customer service, recording customer payments, and relaying customer insight and feedback to engineering and marketing depts. to name a few.
• Utilized systems and processes within applications and CRM services such as Windows Office 365, Windows Dynamics CRM, Hubspot, QuickBooks and SOS Inventory. Repairs and Returns Manager Responsibilities:
• Address all incoming requests for troubleshooting, repair, or returns.
• Communicate with customer necessary steps for diagnosis issues amongst a vast array of products.
• Properly recorded and logged customer use data, information regarding the troubled item's creation- purchase-failure, and relayed instruction to customer based on company warranty policy and procedures.
• Acted as point of contact for all ongoing returns (repairs or otherwise)
• Responsible for the correct in-house review, diagnosis, and repair or replacement of each returned item (case). Direct repair work in warehouse requiring, analysis through voltage meters and other various tools, soldering work, and hand tools to replace damaged or defective parts, as well as frequent heavy lifting.
• Coordinate returns of repaired items, including coordinating the invoicing and acceptance of payment should the issue be out of warranty. Packaging units to be returned in accordance with all shipping regulations.
Inside Regional Sales Representative Responsibilities:
• Utilize CRM systems to provide best customer service possible to any opportunities.
• Connect with Dealers / End Users to discern products and solutions needed. This involved open and lengthy communication to allow for an understanding of current methods or tools being used but are ineffective and how our products could address those issues.
• Set goals to obtain new dealers and end-users on a monthly basis, being close to 80% on-target, or closer, or exceeding goal, each time.
• Updated and managed Customer Database accounts in programs such as Dynamics and Hubspot.
• Provided scheduled product trainings and informational webinars and demos direct to end users and dealers alike.
• Provided end users and dealers inside of represented territory with any support needs, including quotations, and order processing.
Assembly Specialist
Creative Electron Inc. - San Marcos, CA
April 2018 to September 2018
Responsible for the manufacturing, assembly, and production of all Sub-Assembly Items for machines during production.
* PCB Populating and Soldering - Through-Hole, Surface Mount
* Wire Crimping / Harness Building - Molex, fork terminals, ferrules, network/ethernet, etc.
* Manage Sub-Assembly inventory to insure shop and work spaces clean and organized.
* Manage Soldering Bench Area to insure the workspace is clean and organized.
* Assist Manufacturing/Assembly team with unique and/or problematic issues.
* Assisted in creating documentation on assembly instructions, diagrams, schematics, and wire pinouts. Account Manager
Creative Electron Inc. - San Marcos, CA
June 2016 to April 2018
Acted as the primary contact for Tharium division for North America.
* Worked in close relation with Mexico branch. Processing international orders and shipments.
* Received and replied to all customer inquiries and quotations.
* Processed paperwork and records for customer quotations, orders, and returns.
* Processed all orders and shipments for North America.
* Lead Manufacturing, including Camera production, serialization and labeling.
* Managed inventory and kept shop and work spaces clean and organized.
* Lead division sales meetings, maintaining documents and reports including QuickBooks reports, excel order tracking sheets, and projected sales.
* Organize and maintain company's customer master files, company file server databases (Dropbox)
* Represented the company at various Trade Shows and Industry Conferences. Office Manager
Gomolka Design Studio - Carlsbad, CA
September 2014 to June 2016
Act as the primary contact for potential and existing customers.
* Communicate requests and issues between customers, Management, Project Managers and shop employees.
* Organize and properly maintain all job and project files, along with material and hardware documentation.
* Reviewed and posted all incoming accounts payables, and accounts receivables.
* Diagnose and troubleshoot office network and desktop computer issues. Performed weekly cleaning, driver/software updating, and file server maintenance.
Accounts and Office Manager
Arc Technologies - San Marcos, CA
April 2012 to September 2014
Act as the primary contact for the company for all potential and existing customers.
* Processed paperwork and records for customer quotations, orders, and returns.
* Processed company payroll and controlled company benefits.
* Organized biweekly sales meetings, maintaining documents and reports including QuickBooks reports, excel order tracking sheets, and
projected sales.
* Organize and maintain company's customer master files, company file server databases, and CAD Model archives
* Assist team members expediting orders, processing and handling when necessary, including hand delivering orders to customers.
Education
Studied in Liberal Studies
California State University San Marcos - San Marcos, CA September 2007 to 2012
Skills
• Business Development
• Customer Service
• Account Management
• Manufacturing
• Soldering
• Product Management
• Inventory Management
• Shipping And Receiving
• HubSpot
• Windows
• Marketing
• Assembly
• Active Directory
• Inside Sales
Additional Information
Skills
• Customer/Client first mentality with professionalism being imperative.
• Knowledgeable in all Apple OS and Windows operating systems.
• Attentive to detail.
• Extremely experienced in Microsoft Office programs - Excel, Word, etc.
• Hardworking, with an open and honest personality.
• Persistent problem solver, multitasker, and Team Player.
Contact this candidate