Customer Service Front Office

Laura Cruz

608-***-**** ****************@*****.*** West Allis, WI, 53227

Summary:

Reliable and trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities. Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments. Proven skills in receiving, moving and stocking merchandise. Efficient, accurate and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Skilled Housekeeping Manager oversees day-to- day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates, and provides guidance to all housekeeping team members.

Skills:

• Pallet jack usage

• Warehouse Organization

• Product Assembly

• Shipping coordination

• Stock replenishment.

• Effective Communication

• Safety Procedures

• Self-Motivated and Independent

• Punctual and Reliable

• Inspection and Quality Control

• Relationship Building

• Warehousing Operations

• Materials transportation

• Heavy Lifting

• Shipping and receiving

• Teamwork and Cooperation

• Attention to Detail

• Shipment Tracking

• Guest amenities

• Guest Relations

• Room assignments

• Safety and security procedures

• Credit and cash payments.

• Housekeeping

• Effective Planning

• Customer Service

• Hospitality services

• Sales expertise

• Reservations

• Problem-solving skills

• Front Desk Management

• Training and mentoring

• Property Management Systems

• POS Systems

• Cash Handling

• Listening Skills

• Office Management

• Documentation

• Guest Services

• Word Processing

• Front Office Support

• Load Planning

Experience:

Machine Operator, Midstay Plastics

Cudahy, WI

Jul 1999 - Jan 2001

• Monitor the feed and speed of machines during the machining process.

• Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.

• Adjust machine settings to complete tasks accurately.

• Perform periodic maintenance on machines such as cleaning and lubrication.

• Read blueprints and job orders to determine product specifications and tooling instructions.

• Inspect finished workpieces to ensure conformance with specifications.

• Maintain records of completed work and production data including volume produced and time required for each task.

• Load raw materials into machines according to specified measurements.

• Unload finished products from machines onto conveyors or other transport systems.

• Set up and operate machine tools to produce precision parts and instruments. Front Desk Lead, Mainstay Hotel

Oak Creek, WI

Nov 2004 - May 2012

• Greeted and welcomed guests to the hotel.

• Assigned rooms, issued keys, and provided information on hotel services.

• Answered inquiries from guests regarding restaurants, transportation, entertainment.

• Performed daily audits of guest accounts using computerized system.

• Trained new front desk staff in customer service and telephone etiquette.

• Processed cash payments and credit card transactions accurately and efficiently.

• Resolved customer complaints in a timely manner.

• Responded promptly to all emails or phone calls from customers.

• Ensured smooth check-in and check-out processes for guests by verifying reservations and payment methods.

Temp Worker, Custom Staffing Services

Milwaukee, WI

Nov 2012 - Dec 2014

• Set-up and operate injection molding machines to produce plastic parts or products.

• Monitor the production process, adjusting as necessary to ensure quality standards are met.

• Inspect finished products for defects, such as warping, cracking, voids, and other irregularities.

• Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens, and other tools used in the preparation of bakery items.

• Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.

• Organized ingredients needed for each recipe prior to baking.

• Kept track of inventory levels for flour, sugar and other ingredients used in bakery items.

• Inspected finished products for quality assurance before packaging them for sale.

• Assisted in the assembly of products on the production line. Front Desk, Motel 6 Hotel

Oak Creek, WI

Nov 2014 - Nov 2017

• Assigned rooms to guests and provided check-in and check-out services.

• Greeted and welcomed guests in a professional manner.

• Handled cash, credit card, and room charges transactions accurately.

• Provided information on hotel amenities, services, and local attractions.

• Maintained guest records in accordance with established procedures.

• Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

• Responded promptly to guest requests for special arrangements or services.

• Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.

• Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.

• Updated computer systems with current guest information as required.

• Conducted regular audits of front desk operations to ensure accuracy of financial postings and compliance with established policies and procedures. Head Housekeeper, Motel 6 Hotel

Oak Creek, WI

Nov 2015 - Nov 2017

• Inspected and monitored housekeeping standards to ensure high quality of service.

• Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner.

• Developed and implemented training programs for new and existing staff members.

• Maintained up-to-date records of supplies, equipment, and cleaning materials.

• Ensured compliance with safety regulations in the workplace.

• Resolved customer complaints promptly and professionally.

• Conducted regular performance reviews with staff members to measure progress and set goals.

• Created schedules for housekeeping staff based on occupancy levels and special events.

• Performed daily inspections of guest rooms to identify maintenance needs.

• Scheduled preventative maintenance for all housekeeping equipment. Packing, Shipping, and Receiving Assembler, Amazon Oak Creek, WI

Mar 2021 - Feb 2024

• Verified accuracy of incoming and outgoing shipments against purchase orders, invoices, bills of lading and other records.

• Organized warehouse inventory by item, type, size, or product code.

• Assembled shipping containers with packing materials and products according to customer specifications.

• Unloaded trucks using pallet jacks, dollies, and hand carts.

• Performed regular cycle counts of inventory to ensure accurate stock levels.

• Stacked finished goods in designated areas within the warehouse.

• Inspected packages for proper labeling prior to loading onto conveyor belts for shipment, Reported any damaged or defective items to supervisor immediately upon discovery.

• Received incoming shipments from vendors and inspected contents for quality assurance purposes.

Education: Bayview High School, Milwaukee, WI. 06/1996.

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