Nursing Assistant Customer Service
Resume:
AD
SUMMARY
Experienced and
compassionate certified
nursing assistant with more
than 10+ years of
demonstrated customer
service, organizational, and
task-management skills.
Ability to work cooperatively
in a team-based environment.
Active listener and effective
communicator.
Skills
> Compassionate Patient
Care
>» Sincere & Exceptional
Customer Service
>» Excellent
Organizational &
Observational Skills
>» Patient Charting /
Monitoring Vital Signs
>» Managing People
CPR Certified
>» Maintaining records
and recording results
iv
April DONALD
Experience
NURSING ASSISTANT * METHODIST UNIVERSITY HOSPITAL + 2015 -
PRESENT
* Observes Patient’s overall health & well-being and
checking their vital signs
* Provides total care by ensuring residents are transported to
& from their daily activities
* Administers daily meals to assigned patients
* Prepares & tags deceased bodies for transport to funeral
homes - ensuring safe placement
* Assure the cleanliness and dignity of each resident
* Reports any health issues to Supervisor
NURSE ASSISTANT * VILLAGE OF GERMANTOWN »* 2012-2015
* Supervised, assist or provide showers and bath
* Reported any changes to the Nurse or designated charge
person immediately for determination of contacting the on-
call Nurse
* Submitted daily reports to the Nurse or designated charge
person
* Provided verbal encouragement and support to residents
DUAL RATE SUPERVISOR * HORSESHOE CASINO * 2009-2012
* Supervised games and promoted customer development
« Addressed guest disputes promptly and identified any
employee-guest disputes, assisted in resolving issues
DEALER * GOLD STRIKE CASINO + 2006-2009
* Ensured 100% customer satisfaction by providing the
ultimate guest experience by communicating with patrons
in a fun, yet professional manner
* Conducted card game in compliance to gaming rules
DUTY NURSE * PRIVATE * 2002-2009
* Performed Light Housekeeping for private duty dementia
patients
* Ran errands for patient - transferred patient to & from
X
April DONALD,
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