Customer Service Representative

FLORINE MOORE-PAYNE

*** ********* **** *** ******, DE 19720 · 215-***-****

************@*******.***

QUALIFICATIONS & CAREER HIGHLIGHTS

Over 40 years of progressive telecommunications and customer service experience

Proven success record in responsibilities involving all aspects of customer service

20+ years supervisory/management experience- managing teams and functions

Excellent communication skills and a strong work ethic

Proven success record in improved performance and operating efficiencies

EXPERIENCE

2018 – PRESENT kmart

CUSTOMER SERVICE REPRESENTATIVE

Interface with customers

Assist customers with product evaluation and product selections

Organize and maintain shopping areas

2007 – 2018

NANNY CHILDCARE SERVICES

1998 – 2007 university of pennsylvania

TELECOMM/NETWORKING CUSTOMER SERVICE ASSISTANT

Ensured customer billing accuracy and timely processing

Reviewed customer service records for accuracy

Logged and processed installation requests

Maintained master work order schedule

Scheduled and coordinated appointments and meetings for faculty & staff

Systemized transaction service orders

Generated and followed up on system installation service orders

Facilitated client billings, inquiries and claims

Assisted with implementation of services

Assisted clients with troubleshooting and maintenance of systems

1981 – 1998 verizon / bell atlantic

APPLICATIONS PROGRAMMER/ MEDIA OPERATIONS SUPERVISOR

Engineered critical and non-critical applications for client service delivery

Provided network analysis and system planning

Managed application development cycles

Assisted clients with troubleshooting and maintenance of systems

Worked in on-line; database; and batch processing environments

Directed activities of Tape Library subordinate clerks

Trained all Tape Library personnel

Delegated responsibilities and evaluated effectiveness of subordinate staff

Developed and Implemented standardized scheduling procedures

SPECIAL ACCOUNTS CUSTOMER SERVICE REPRESENTATIVE

Negotiated new accounts for potential and existing clients

Initiated cross selling of company products and services

Facilitated client billings, inquiries and claims

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