Customer Service Care Assistant
Resume:
Jonathan Ayala
Springfield, MA *****
*****.*****@*****.***
Work Experience
PCA Personal Care Assistant
Chanda Care-East Longmeadow, MA
November 2023 to Present
Provide assistance with daily activities, such as bathing, dressing, grooming, and toileting. Prepare meals and snacks according to dietary requirements. Assist with light housekeeping tasks, such as laundry, vacuuming, and dusting. Doordash Driver
DoorDash-Springfield, MA
September 2023 to Present
• Deliver orders while complying with door dashes customer food and hygiene policies.
• Use the door dash app to set availability, accept deliveries, locate customers.
• Maintaine a 100% delivery completion rate with a 4.9/5 rating for customer service Freezer selector,merger,line leader, replengement
J. Polep Distribution Services-Chicopee, MA
January 2019 to September 2023
• Responsible for the proper care and safety of merchandise.
• Identity any missing or damaged material and notify to manger.
• Make sure all merchandise is on the correct pick slots.
• Make sure The merchandise flow is on schedule and in the proper packaging totes.
• Assist with training of newly employed workers.
• Properly stock totes by order to merge and load into truck
• pallet jacks and high-low experience.
Dilivery driver
Optimas Solutions-West Springfield, MA
February 2022 to June 2022
Drive and deliver packages
Maintenance Worker
Burger King-Springfield, MA
March 2016 to February 2019
• Responsible for the maintenance of contracted buildings and grounds.
• Ensure the proper use of chemicals products on the surface.
• Ensure the proper use of equipment fallow safety guidelines and policies to assure the health care and environment of business.
• Maintain a clean and safe work area, including handling utensils, equipment,and dishes.
• Prepare food items for customers in a timely and consistent manner.
• Handle and store ingredients and food.
• Follow policies for opening and closing procedure.
• Operating cash register, receiving, processing orders and found. Dish washer,Saled bar chef, prep.cook,line cook,grill chef Ruby Tuesday-Holyoke, MA
June 2014 to March 2016
• Prepare,attend,fill up,clean salad bar.
• Maintain a clean and safe work area, including handling utensils, equipment, and dishes.
• Prepare food items for customers in a timely and consistent manner
• Maintain food safety and sanitation standards.
• Clean and sanitize work areas, equipment, and utensils.
• Handle and store ingredients and food.
• Follow policies for opening and closing procedures. costodian
Grovenor services-Chicopee, MA
September 2012 to September 2014
• Responsible for the maintenance of contracted buildings and grounds.
• Ensure the proper use of chemicals products on the surface
• Ensure the proper use of equipment
• Follow all safety guidelines and policies to assure the health care and environment of contract business
• Wax and buffer floors
Education
High school diploma
Putnam Career and Technical Center - Springfield, MA August 2002 to May 2006
Skills
• Customer service (10+ years)
• Stocking (3 years)
• Maintenance (6 years)
• Cashiering (5 years)
• Driving (10+ years)
• Leadership (10+ years)
• Delivery Driver Experience (9 years)
• Load & Unload (3 years)
• Automotive Repair (6 years)
• Forklift (4 years)
• Food Safety (10+ years)
• Order Picking (9 years)
• Shipping & Receiving (5 years)
• Pallet Jack (5 years)
• Vehicle Maintenance (10+ years)
• Warehouse Experience (8 years)
• Merchandising (5 years)
• Machining (5 years)
• Landscape Maintenance (10+ years)
• Packaging (5 years)
• Oil Change (10+ years)
• Mechanic Experience (10+ years)
• Brake Repair (10+ years)
• Mechanical Knowledge (10+ years)
• Tire Service (10+ years)
• GPS
• Plumbing
• Electrical experience
• HVAC
Languages
• English/Spanish - Fluent
Certifications and Licenses
Driver's License
July 2021 to December 2025
Additional Information
• Strong interpersonal skills,
• ability to work with diverse groups,
• fast worker, team player,
• dependable,
• ability to cross-train
• Bilingual in English and Spanish read, wright,speak
Contact this candidate